"Other banks have had no issue sending a…"

Other banks have had no issue sending a bank card to my po box, im homeless and need my social assistance money but they wont unlock my account to just let me move the money to my new account and then close the account nor will they send me my damn CARD as I've let them know I no longer want to be banking with them as they let someone clear me out just an hour after i had gotten paid after 3 weeks of starving basically. I had bought something at a gas stn in Toronto then minutes after that? They let someone from Europe spending euros clear me out. They havent even put all the money back either the dumb pieces of.... I hate this bank. Shut it down. But write me a cheque n send it to my damn PO box first. For the full amount in my account + the rest hall ate tryna skip out on. I hate yall eq bank. I hate yall so much. And yes I had alerts on, email and text notifications. None of which worked. Clowns. U should all be ashamed of yourselves. Useless.

"Will the central bank of canada do…"

Will the central bank of canada do something about this good for nothing bank. If you want to be happy, stay a way from this doomed bank. 30 days to have access to your funds for a BS reason. Dear EQ bank may you not last more then 2 years. You will loose everything you have as a bank for the pains you have put me through. Terrible financial institution , that’s why they can’t grow beyond just being an online good for nothing bank with a bunch incompetent staffs. Sh**me on all of you at EQ bank. I can’t have access to my fund and I have a family member who needs my help but I can’t help because EQfruad bank feels I can’t have access to my funds until 30 days. Very useless bank

"Great Service!!!"

In my experience so far,EQbank has been great,only had tech issues once and it was resolved within 2 days,today I needed some clarification on my TFSA account and the customer care rep Alice was very knowledgeable,keep it up,definitely referring!!!

"Decent interest rates and good customer…"

Decent interest rates and good customer service.

"I'd give zero stars if I could"

I'd give zero stars if I could! There online banking is a joke! The website is constantly down and I've lost access to my funds for days!! Nobody csn help you or guve you any indication of when you'll see your money again! All those giving 5 stars haven't had this experience yet but just wait your Time will come too!

"Works good"

Works good, some growing pains but overall the best bank in Canada!

"It's the best!"

I've used EQ for a couple years now and love it! Interest is paid on accounts and their GICs offer the best rates for consumers. I've had no need for customer service. This is not an incident but rather a general review.

"amateurs"

Leur service est horrible... J'ai appelé cette foutue banque plus de 5 fois et j'ai choisi le français... mais ils ont décidé de mettre un anglophone au téléphone après une longue attente à la place, et j'ai dû raccrocher. Pourquoi êtes-vous au Québec si vous ne pouvez pas ou ne voulez pas offrir un service de base en français ? Tout ce que j'ai entendu de l'anglophone, c'est "rappeler", ce qu'ils ne font jamais. Ils ne doivent pas connaître la Loi 96. Je dépose une plainte contre ces amateurs.


The service is awful... I called this darn bank more than 5 times and I chose French... but they decided to put an English speaker on the phone after a long wait instead, and I had to hang up. Why are you in Quebec if you can't or don't want to offer basic service in French? All I heard from the English speaker is "call back", which they never do. They must not know about Bill 96. I'm filing a complaint for these amateurs.

"Extremly unreliable online access"

This 100%-online finance bank has all it takes to be a great bank except for reliable online access through browsers and device apps.

It's truly disheartening that a bank of this caliber struggles with something as fundamental as logging in to your account.

BTW. My review is not about depicting one incident, but this is happening 80% of the time while connecting through a browser and 50% trying to connect through their Android app. I'm looking to move everything to other financial institutions as soon as my GICs mature.

"Trying to see if a 4-star will get…"

Trying to see if a 4-star will get removed. Because my 5-star review got removed five times. EQ worked for me. Just saying.