"2FA authentication does NOT work"

2FA authentication does NOT work

Was a victim of fraud and got hacked, and even though EQ claim to 100% reimburse you for fraud, they did not. Lost thousands of dollars because the hacker bypassed their 2FA system, absolutely horrifying, do not bank with this company.

"Worst bank ever they do not stand by…"

Worst bank ever they do not stand by there policies, they make the rules up to suit themselves. They claim its a 5 day hold on checks when in fact it 6 business days. Also frequently you cant sent transfer as there is always something wrong. There are other options besides Eq like Neo, Koho tangerine and more.

"Eq business account is useless"

Tried using their business bank account. App won’t deposit cheques and their chat help is to get me to try to uninstall and reinstall app. Even if it worked, depositing cheques is very slow. Can you pay employees from the account, into their account? No, you can’t. Can you pay payroll deductions to the CRA or WCB premiums from the account? No you can’t. Can you deposit money into the account directly from the client through merchant services? No you can’t. A business account that is unable to do things that every business has to do. Useless. You will still need your “normal” business account.

"EQ Bank"

EQ Bank, you open an account with them, they don't automatically send you a card, you have to request one afterwards, Be very careful, I Opened an account for an upcoming trip to a family members funeral, I chat with them, they confirm account is opened and I should receive everything in 5 to 10 business days, HAHA, I call on day 9 and "Oh you havn't ordered your card yet" and we can't prioritize you card.. sorry you got the wrong info but we won't be able to help you at all, even though we are the ones that said that, so far Im out well over $2000 in flights, and I don't get to a funeral, and there answer, we will put a complaint in for you, that will take 3 business days to answer.
Stay away!!!!

"The autoload feature for the EQ Bank…"

The autoload feature for the EQ Bank Card stopped working about a week ago. I thought I may not have set I properly and had to wait a couple of days to get access to my account. I was not able to set auto load so started a chat which took sometime to connect. Finally connected and went through a dialogue to learn the bank was aware autoload was not working and they do not have an ETA for when it will work but I can always transfer funds by signing-in to my account. I will be travelling internationally in a few days and was counting on autoload for security reasons. I suggested EQ Bank should be proactive in letting its customers know when they have problems or issues with providing specific bank services.

"This company is nothing but a headache"

This company is nothing but a headache. If you want your money to go far, steer clear from their Trust offices ran by Nicole Steven’s.

"Terrible bank!"

I initially had no issues with my account and eventually got my adult son to sign up. There started to be a lot of issues trying to sign in on the website and app. Frequently money would not be accessible
ble due to "technical difficulties".

But worse, my son had terrible problems. After he made his account they locked him out and made him redo sending in his identification stuff. Later he got locked out trying to access the app. This final straw was he just got locked out because, as many others have stated here, security wanted identification documentation AGAIN. Security claimed they "tried to get ahold of you but when we couldn't we locked the account to get your attention". What the heck?! There were no emails nor calls from them. They just locked his account a week before Xmas. He felt like his money was being held hostage! Unbelievable. Not only that we had to call twice to even get the email with the link to do the ID verifications. They never emailed him to let him know his account was unlocked either, he just kept checking each day and finally, day before Xmas, he was able to get his money out.

We understand security is important, but this not how to go about it. We use only Tangerine and Neo now, and will never go back to EQ.

"For me its a Zero rating bank after my…"

For me its a Zero rating bank after my CCB was deposited in my account an amount of $6440. I did one etransfer to pay my rent after which my account was block due to Security reason. ( Don't even know what security reason ). I called the security department, I was told I need to verify myself so stupid. I guess that's was done when I opened the account as all bank do when some filled in their application. But anyways lets come to the fact, so during call I was told I need to do a selfie verification and give proof some proof of address.
Eventually after 3 to 4 hrs after that call I received an email with a link. I completed the verification. The next day I received another email, this time asking me to just do a selfie verification, so I completed this one also. Call the bank this time I am told to call during business time as the security department is not working. "I thought the security and fraud department need to have operational 24hrs like all other bank." Exchanged so many emails with not even one reply. I call again today I was told this might take longer as there is holidays coming. Mean time I defaulted on all my payment arrangement which was scheduled and left with no money to buy food and my kids a Christmas gift. I have nothing in my pantry to feed me and my kids.
Now its kind of me begging from people I know to help me for food.
These guys they don't have any consideration for people. I already remove this account for all my upcoming direct deposit. I WOULD HIGHLY RECOMMEND PEOPLE TO STAY AWAY FROM THIS BANK. IF YOU DON'T WANT TO GO THROUGH WHAT IM GOING. I SURE THIS WILL BE UNFORGETTABLE CHRISTMAS FOR ME AND MY FAMILY SPECIALLY MY KIDS.

"Boo hiss"

Boo hiss. Signed up and rates were almost 5% for a checking account..within months the rates dropped three times to 2.5% now.. scam. Tangerine offers 4-5.5 % on a regular basis now…there is a new three month interest offer every 3 months. Don’t waste your time with this wannabe…they suck!

"Poor services ...."

Poor services ....

fake ...

A better alt ... is ...

...future wise easy...