"I called this eq bank just to find out…"

I called this eq bank just to find out where my calls were going to be routed to. I don't want to be answered by someone in a foreign country like India, Indonesia, Pakistan, Philippines. I need someone that can fluently speak English to understand my needs as a customer. Nobody would tell me where they were or where a Canadian call center was. Very bad customer service already. Not truthful customer service reps. Stay away from this bank.

"I’m really at loss here…"

I’m really at loss here with EQ Bank. I deposited some funds to raise my balance. however they failed to respect my payment request once I had saved up enough cash to spend. I never have to wait days for my payments to be completed with Automatron Investment because it prioritizes its clients’ needs.

"I love my EQ accounts"

I love my EQ accounts. Haven't had any issues with them. Been stashing my emergency fund with them and have bought a few GICs in my TFSA account. The interest rates are great.

"EQ Bank, you should read review before to open an account"

I did try to open an account, no news for a week, I tried to send a message, but there was no answer...
Ask by email if my pension check applies to the 4% interest...no answer
This is a big red flag to open an account and put money there since help is nonexistent, high-interest rate at what cost?

"Nov of 2023 I made the mistake of…"

Nov of 2023 I made the mistake of buying something online … weeks later my account is hacked and in three days 1466 dollars is removed from my account. I have no receipts , no product. I file a dispute and eq bank decides I am at fault. I have no paperwork .. yet I NEVER authorized any payments to the vendor . They sent ME a message saying the card was flagged , so why Flag the card ?? Why have a dispute investigation?? Why would I lie?? I’m going to find a better card

"Problems with Tangerine to connect"

I have open an account and for 2 weeks try to add Tangerine on the APP of Eq Bank as an external bank to transfer money to Eq Bank. It was impossible even with the customer service of Eq Bank to connect both bank. So I cancel my account with Eq Bank to go with Wealthsimple and 3 minutes everything was settled with them.

"EQ Bank randomly blocks accounts"

On January 11 I initiated an Interac E Transfer of $1300. Interac processed the transfer and I received a confirmation Email. However, when I attempted to deposit the funds I received an error message.

In a stunning display of overreach. Before the end of the day, EQ Bank had done the following:

1) EQ Bank interfered with and blocked my transfer.
2) EQ Bank blocked my account.
3) EQ Bank did not attempt to inform me of their actions either before, during, or after.

Later when I initiated a telephone call to customer service I was told I would have to submit multiple digital images of my government ID and a proof of address to a separate Email. I was not comfortable with this and suggested an alternative. I was told I had no choice and on January 19 I sent the documents demanded. On January 23 I received a call I thought would be news that the problem was resolved. It wasn't. I was told the void cheque form I sent as proof of address was not acceptable. I was so angry I terminated the conversation. On January 26 I called the department head complaint hotline and left a message. I am still waiting for a response.

There have been multiple Email exchanges and recorded conversations. My account remains blocked. EQ Bank created this situation out of thin air and has done nothing to correct it. If EQBank believes something nefarious is going on they should report it to the RCMP. If they have any concerns about their customer they should request a wellness check.

"My friends started a fundraiser in a EQ…"

My friends started a fundraiser in a EQ account for my family when my 10 year old was diagnosed with cancer. After the fundraising was complete we transferred the account over to our family information. We had to travel outside our province for limb salvage surgery and when we needed money we tried to get into our account and noticed we had been locked out. Needless to say after making neighbors go to our house and get our mail key to go get pictures of recent bills for our address, me sending selfies with my photo ID the bank still has not provided us access to the account. This has been ongoing for 9 days and we keep getting the runaround. The manager that said they’d expedite this has failed to do so. The security team was supposed to call me back two days ago and never did. The communication in this bank horrible. They do not contact you back by phone or Email, don’t stay true to their word. They always say there are no managers or security agents available to talk to you.

"No service fees"

I absolutely love this bank! There are no service fees, and the customer service is outstanding! They answer you right away, not leaving you on hold for what feels like forever , like other banks. I highly recommend !

"Poor Customer Service and barriers to…"

Poor Customer Service and barriers to accessing account!
Tried opening an account but the fact that you need a physical Canadian sim for security verification in order to access the account is such a barrier. Not worth the time and energy wasted, as I tried resolving this matter with 3 customer service agents. Last one, sounded like they were not happy at all with their job and was disengaged from actually resolving the issue. Sounds like a great online bank with exceptional offers but fails in service and accessibility.