"My family will be homeless on November…"

My family will be homeless on November 8th due to EQ Bank withholding my money all because I wanted to change my phone number. I have 3 kids and a disabled wife we have no where to go and I am absolutely disgusted with how awful this bank is I would recommend it is avoided at all costs. Due to them not setting up my 2sv to email as per my request when I opened the account my phone number I had to change as I lost my sim card and could not transfer it to another one as I was having difficulty with lucky mobile. EQ Bank demanded a id verification using trullio and I tried more than 30 times made countless calls and they kept saying poor image quality as my phone camera has a crack in it. Finally today on the 4th after 3 days they finally unlocked it but it is far too late for us there will be a bailiff here on the 8th at noon to toss me and my family and our pets ( bearded dragon and 4 fish) out onto the street.

"Excellent service"

Excellent service. Virement interac très rapide. Facile à utiliser

"EQ Bank is an absolute nightmare"

EQ Bank is an absolute nightmare. Their incompetence is astonishing. Changing a phone number should be a simple task, but at EQ Bank, it takes three full days—leaving me completely cut off from accessing my own money during that time.

What kind of bank holds your funds hostage just to update basic account information? This is beyond ridiculous.

The customer service? It’s a joke. Every single person I spoke with had a different explanation, and none of them seemed to have any clue what they were talking about. It’s like they’re all working in different banks. The incompetence and disorganization are off the charts. EQ Bank should be ashamed of how they treat their customers.

"Avoid"

Avoid. They locked my account because I didn't log in for a while. Customer service made it a huge pain, still unresolved.

"Great costumer service"

Great costumer service, staff really takes the time to listen and try to solve your issue. I was helped twice today by two EQ employees, Racheal and Willow and both were excellent. Thank you!

"OMG!"

OMG! TO BEGIN WITH I NEVER THOUGHT IN MY WILDEST DREAMS THAT EQ BANK IS THE BEST BANK AS FAR I HAVE EXPERIENCE OF CUSTOMER SERVICE. THE BEST OF THE BEST.

"Exceptional customer service"

Khan was very helpful throughout the process. He gave me helpful tips regarding my account. Over all I am satisfied
-Krystel

"Excessive service charges sure to follow "

I liked them at first but as the saying goes you see peoples true self not in the good times but the bad. EQ was ok at first and for the cost you can over look the weirdness like how the cards work and transfers etc I did like the text e-transfer.

But then my online card went to the Negative the first I heard was a message on my phone from a number I did not know saying I was in the negative
I looked and saw it was true then it got messed up it would not let me see why at all despite the message telling me it was "probably an unauthorized charge" it would not let me see the reason or who made the charge
It would not even let me clear it up I had to call in and have them unlock my card so I could transfer money from my bank account to my debit card which MUST be two different accounts.
After that if you would be thinking you could see where the charge came from you would be WRONG
still no way to see why it was over drawn but they did unlock the card so it could happen again if the debtor so desired

By the way all this rigmarole for $3 cost ten times that to make the call and pay the rep's x 2 to clear it up instead of a text alert and let me clear it up myself online.

This makes me really want to cancel the account and go with KoHo I mean if they do this on the free account you KNOW a business like that will hemorrhage money and they WILL need to hit people with mad service charges to cover their business practices in the future. multiple reps plus the tech to lock the card over $3 locking you out of fixing it yourself and not allowing you to see the reason behind the charge and reason.

Going to cancel the account in short order koho does not do this to you. They let you lock unlock the cards and see the transactions even on free accounts

"Thank you Tyler and EQ Customer Service Team"

The customer service team has been impressive at EQ whenever I've dealt with them. In particular, a representative named Tyler was tremendously helpful just recently.

Prior to speaking with her, I was getting conflicting, unclear information about the timeline and process for transferring funds from my TFSA to an outside TFSA which lead to some issues that needed urgent resolution or I would miss out on an investment opportunity.

Tyler stated with confidence, and without overpromising, that she would take ownership of helping me find the best and quickest way to resolve the issue so I could still take advantage of my opportunity.

After listening carefully to my needs and stated problem, she clarified some things about registered fund transfers for me, so that I was aware of timelines, technology and reasonable expectations. Then she enrolled her manager and internal support teams to come up with a solution that would circumnavigate the delays that seemed inevitable and highly consequential for me. Within 24 hours, Tyler and team had found a way and were quick to take action. Her professionalism and customer-care were head and shoulders above anything I've experienced in banking, telecom or anywhere else I've dealt with customer service teams.

It gave me renewed confidence in what teams and dedicated employees can do when they are committed to customer satisfaction, knowledgeable and solution-oriented.

In addition, I've had a great experience using all of my registered and personal accounts on EQ bank, which allows for the movement of funds between accounts internally but also with external accounts I have with other banks. Very practical and easy, and no services fees! That's awesome!!

"Excellent customer service"

Very pleasant customer service, prompt, professional, friendly lady. Thanks!