"Six months in vain"

Six months with them. Nothing works. The portal crashes and the app is inaccessible. It's impossible to order a card or request help. I'm going to close my account. The customer service is unreliable and unapproachable. It seemed professional at first. Marketing isn't everything.

"My account was breached and over $4,000…"

My account was breached and over $4,000 was stolen through a series of fraudulent e-transfers. EQ Bank said they will not reimburse me, despite their online banking security guarantee that says otherwise. I quote: "If Unauthorized Activity is conducted on your account through our mobile and online banking services, you are protected and will be reimbursed 100% for any resulting losses to your account...." Yeah right. They basically said it was my fault and there was nothing they could do.

I've had my account since 2016 and have never used e-transfers to move money, so when the first e-transfer happened, I wish there would have been some kind of notification. A couple of weeks later, when I was notified of the fraudulent activity, they said their security team was doing an investigation and would get back to me within 30 days. I never heard from their security team. Instead, my account was locked and I was unable to access it. Whenever I called customer service, I was told the security team would call me back in 1-2 business days. I didn't get any call backs. So, I would call again and was told the same thing, "The security team will call you back in 1-2 business days." Again, no calls.

I was finally able to get through to someone that was able to help me access my account and find out what was going on with the security investigation. That's when they told me they would not cover my losses. At that point I decided to close the account (why keep money at a bank that won't help you if your account is compromised). However, I was unable to move the money out because my account had a restriction due to the fraudulent activity. If they already concluded their investigation and decided they weren't reimbursing me, why was my account still restricted? When I tried to get the restriction removed it was back to, "our security team will get back to you." I had to call them and was finally able to move my money out to close the account and end the nightmare with EQ Bank.

I was generally a satisfied customer, which I guess is easy when everything is fine, but as soon as something went wrong, EQ Bank failed and did not support their customer. i managed to transfer my money to S.U.N and its working for me

"I would give 0 if it was possible"

I would give 0 if it was possible. Since having changed my immigration status, I don't have access to my funds anymore. O have called, emailed, chatted about 10 times with them over the last year and was always told "you will get an email with instructions" which never came. It's a lot of money trapped for me for over a year now. I'm considering their ignorance criminal.

"Security "

Security ? with EQ Bank is shaky be careful
Customer service continues to fail me. see comments below . EQ banks relies on email , show little interest in speaking with customer when its required all correspondents with EQ Bank is will get back to you
with in 3 4 days .... but nothing happens ?

I sent a letter to corporate office . this is the response I received :
* * we have received your email, but due to high volumes, email responses will be delayed, and a team member will provide a response within within 3-4 business days.* *
with in a minutes I receive another email response was .....
* * waiting 30 business days is too long, especially with a restricted, not having access to your funds.
Your situation is important to us, and I will escalate this matter to ensure it receives the urgent attention it deserves.
I have requested that a member of our fraud investigation team contact you within the next 24 hours to provide an update and discuss your case further. We are committed to resolving this issue as quickly as possible.
Today will make its 3rd day ?

"The chatbot is useless"

The chatbot is useless. Frustratingly useless, to the point where the feature is basically a decoration on the app or website. If they gave out awards for worst chatbot, EQ bank would be the winner across all industries. All kidding aside it is a waste of time with the functionality that it currently has.

2nd, dont roll out a feature or tab halfway. I am extremely irritated that, still a month after seeing the transfer external fhsa tab in the app, I am prompted with a notice saying "coming soon"

This is bad management for at least 2 reasons:

1) when customers see an option in their online banking, it is expected to work.....so the lesson is, don't display the feature until it is functional!! Really pisses me off that I'm still waiting on this.

2) you have not commilunicated a clear timeliness or even an approximate date as to when this feature will be functional, just a generic statement saying "coming soon" just do better please!!

"This bank is the worst !!!!!"

This bank does not care about us- customers . 2 times I had mortgage with them . Both time high interest . They are not in rush to make any reductions yet . Still on high interest rate . I was struggling with my payments . Decided to sell my house , at least not to loose it . Sold cheap . I have 2 months left till renewal. I am a widow with disability. They charged me penalty in amount of 7200$ . How ridiculous it can be ? They make a lot of money using us . So , my advice to all of you . Choose any other bank , not this one . Never ! Worst bank that I know personally.

"Unethical bank "

I initiated an EFT from one account to EQ to their new 10 day notice savings account. I was aware of the 5 to 8 business day hold time on the funds; however, nowhere did it state in their holds policy that you can't schedule the funds to be moved in advance on the 10th or 11th business day. Incidentally, I received a separate email several days later (after the transfer) that they received the funds from my bank. Yet, the funds are still on hold and can't be scheduled to be moved in advance.

Additionally, it's disinformation when they say the hold period is there should the funds or transfer be reversed. When I called in the past they said they can't (versus won't) stop the or reverse the transfer of funds once it's initiated.

Basically, for cash transfers the argument of risk management is bogus. It's to increase their profit by holding onto your funds longer than they should be.

And this is precisely the reason EQ created these 10/30 day accounts with higher interest rates — to keep your funds hostage. Interestingly the big 5 banks including banks like Simplii, RBC, CIBC don't have hold periods for EFT.

I recommend avoiding EQ Bank. They are not a customer centric bank.

"Fraudulent System and Activities "

I was purchasing an item from a private seller online and when we met in person I was prepared to pay through etransfer but the payment did not go through and my bank called to inform me that the transaction was marked as suspected fraud.

"Well had a problem with my account at…"

Well had a problem with my account at EQ Bank and they are taking their sweet time doing there investigation and took 4 days for a manager to contact me that i requested 4 days ago and totally messed things up and I emailed head office and they got ahold of someone to check into the complaint I made and the money that was taken from me i
Have to wait another 5 business days Well needless to say because tha
that money was taken from my account l I have not ate in a couple days I am diabetic and told them that the money that was taken was my groceries money and well I am in the hospital now because eq doesn't care about there customers and they have just messed with the wrong guy with who I know

"Broken system "

Trustpilot took down my original review because they claimed it didn't meet their guidelines. That being said I will keep this short as not to have my experiences blocked again.
I should've read some of the reviews before falling for their hype. EQ has not kept the interest rate for notice savings account at 4.25% when I first contacted them on Sept 17th . Now as of November 6th it's at 3.5%. I do not trust EQ because there's a lot of inconsistencies with their agents information. Signing up was not a breeze because I was given misinformation from more than 2 agents in regards to their process which made things confusing. Not sure what they have planned for my personal information as they now have it but still can't open an account for me. Makes me angry. I decided to cancel application. The team leader who I spoke with on September 24th who identified herself as 'Miral' said she would get back to me with confirmation that my information will no longer be on their database. It's now over a month and I have not received any correspondence from her. This is a failure on their behalf which to me is why I think EQ should stand for Extra Questionable. Please make wise choices!