"New Business Account - Poor Customer Service"

Recently (4 weeks ago) signed up business banking. Since tried to link another bank (Tangerine) and unable to link both accounts. Contacted customer service week ago and was told there is technical difficulty and try again. Insisted and asked when will be fixed. No idea was told. Insisted call back and was promised so far no response. Just today (Sep-6-2024) tried again (few times) no luck. understand it is beta but that is when customer service should engage and help resolve the issue for customers. so far bad experience.

"Amazing customer service"

Amazing customer service, available past working hours. Easy and quick to open a bank account, high interest rates on some savings accounts!

"Worst bank ever"

Worst bank ever. They will randomly block account and interac transfer stops working. Customer service sucks big time. They said their security team is unavailable to unlock and will callback. But never calls back. My account is blocked and its been a week. Imagine if you have to do urgent transaction or mortgage. You are screwed. Keep away.

"It is very easy to contact"

It is very easy to contact. 1 call, there's always a person to answer questions. Positive experience.

"I can always call EQ Bank"

I can always call EQ Bank, and get connected with a knowledgeable, real person immediately. That doesn’t happen at The Royal or Scotia. I earn good interest on my money at EQ. That doesn’t happen at the other banks either. EQ has earned my business.

"I mistakenly deposited 500.00 into an…"

I mistakenly deposited 500.00 into an EQ Notice bank account and want to move it into my daily chequing account. I was told by one of the agents who was very difficult to understand (poor English) that it takes 30 days to move the funds. This was on July 15th 2024. On August 15 2024 I phoned again to inquire about my funds not being transferred to my chequing account yet and was told again that it will take another 30 days to transfer the money. They are holding my funds hostage and I want to know how to get my money out of this bank for good. Help!!

"Bullshit encore une fois et pas de pignon sur rue"

Après avoir lu les avis français et anglais je n’ouvrirai pas de compte à cette banque!
Les avis m’ont convaincu !
Jacques Gosselin

"EQbank customer service representative…"

EQbank customer service representative was obnoxious and sarcastic. I will no longer bank with them.

"Locked all accounts after suspicious activity- Great Move"

I have made one interac transfer and eq bank trying to call me for confirmation but I didn't pick up the call.
They thought it's suspicious activity and locked my all accounts.
They have done a great move cuz it can be scam or any suspicious activity to my account.

I love this move by EQ Bank
So far no complaints all running good.

Thank You

"I contacted online chat support and…"

I contacted online chat support and spoke with a representative named Devy to inquire about the possibility of withdrawing US cash from an ATM. Unfortunately, his support was rude and his explanations were inconsistent. Initially, he told me that I could withdraw US cash from an ATM in Canada. However, he later stated, “The EQ Bank US Savings cannot be linked to the EQ Bank Card.”

Confused, I asked for further clarification. Devy then asked if I had ever withdrawn US cash from an ATM before. I replied that I had done so with a Tangerine ATM. He then said that I could do the same with the EQ Card, but once again repeated, “The EQ Bank US Savings cannot be linked to the EQ Bank Card.”

I was left wondering how the EQ Bank Card, which is not linked to the EQ US account, could access the US account information from the ATM. Devy was unable to provide a clear explanation . After 15 minutes of this frustrating interaction, I gave up.