"Very rude"

Fitting kit sent to me wasn't the correct one for my vehicle. I phoned up customer services and the guy was incredibly rude and demeaning. I mentioned the way he was talking to me was not appropriate considering that I'm a paying customer and he continued to be argumentative and confrontational. I'll take my money elsewhere
*Update after receiving reply*
I answered all questions. The picture you were asking me to look at to compare was small and low resolution, as well as only showing one dimension of the connector, making it difficult to see if it was what I needed. I explained that to you, and your reply was "I can see it just fine so I don't know what your problem is!" You were rude on several occasions despite me telling you that I didn't feel you were talking to me appropriately and if that is what you think satisfactory customer service is then maybe you need some further training. The solution is simple, please process my return request sent hours ago, I've bought the correct product from a more reputable retailer and will not be shopping with you again!

"blew out footwell module "

don't get me wrong installation was okay, what im more upset about was after installation the technicians was only interested and taking payment without even confirming the system work or demonstrating anything. well I figured why, they bllew out my car footwell module, no way of closing down my windows or use of any hazard or turn signals. what's worst on rainy day at that. no sure if they have a liability clause or terms on damaging vehicles on installation but knowing they didn't tell me only found out pulling out the drive that windows don't works. disappointed in that. but otherwise all is well... for now

"Sub standard customer focus"

I'm usually providing glowing feedback where suppliers have gone above and beyond, but I don't seem to understand how you can be ignored in the showroom on multiple occasions, with absolutely no acknowledgement of any existence.

I just don't get it...

In my case I wasn't browsing but intending to part with my hard earned wonga.

I can assume you make way too much money and can be selective with your clientèle.

Your loss I'm afraid, I'll let another supplier help me with my audio upgrade, accompanied with up to £1,500.00 worth of gear.

"Sub amp order great service "

I found these trustpilot reviews after ordering
Items slightly worrying 😅
Ordered
Kicker key 500.1 plus remote and Pin
And separately about 30mins later
Pioneer TS-A2500LB Sealed for my Q7 to replace Bose sub.

They both came with warning ⚠️ they were ordering from supplier so could take 10 days

3 days later package arrived and contained both orders so looks like the luck of the draw, more people come to complain to these sites so thought I'd report back on this one and reduce some anxiety over this place.

"Do not buy from here"

Ordered item
Told out of stock
Once payment made
3-5 days I was told
14 days later still no item
Rang up for update
Load of waffle
Cancelled order
Shower of clowns

"Absolutely awfull customer service"

Absolutely awfull customer service, terrible communication
I ordered a set of speakers and paid for delivery to be expected on 16 April its now 7th May still no sign. I phone up customer service to find out what's going on to be given attitude so I ask for a refund and the guy said right I will cancel ur order n hangs up!! Like I've only been waiting a month! The joke is the on hold message when ur calling boasts of the best customer service around phahaha yeah right!

"Avoid"

Item faulty within 30 days and they will not replace it. Never mind the LAW. And then trying to get back in touch is impossible.
They know they are wrong so now will not even answer the phone.

"Section 23: Right to repair or replacement
132.This section details a consumer’s right to insist on repair or replacement of faulty goods, the cost of which must be borne by the trader. This includes the trader bearing any costs involved in the removal of an installed item and reinstallation of a replacement. A replacement would usually need to be identical, that is of the same make and model and if the goods were bought new then the replacement would need to be new.

133.Once the consumer has opted for a repair or replacement of the goods, he or she may not ask for the other of these, or exercise the short-term right to reject, without first allowing the trader a reasonable time to complete that chosen remedy. However, if waiting a reasonable time would cause the consumer significant inconvenience then the consumer can pursue an alternative remedy without doing so."

"Taking orders for products they do not…"

Taking orders for products they do not have and then no communication at all. There are far better car audio suppliers out there, shop around.

"Great bunch of lads"

Great bunch of lads, ive deal with gary on numerous occasions.
Always happy to help and got my audio stuff to me very fast when i was caught short.

The phoenix gold equipment they sold me looks excellent quality.

"Rang in the hope of help as bought a…"

Rang in the hope of help as bought a alpine halo 9 head unit 6 months ago rang to ask about a preout signal too a sub , too get told it’s in the menu I asked for help too navigate me through it , too be told it’s simple , basically put the phone down on me , rude !! If you value your money goes else where