"Bought my details from EZ Care care…"

Bought my details from EZ Care care without my knowledge. Started spamming me with emails. Wouldn't purchase from a company with these sort of business practices.

"I'm dissapointed, but specific problem not likely to affect many people"

No issue with their prices or the products they sell. They're competitive, & sell a good range. Delivery is quick.

They're after sales when an amplifier I bought from them in January 2023 went faulty was okay as they did replace it. I even spoken to their Nottingham store on a weekend for advice & they were helpful.

My problem is both that the amplifier in question seemed to be a fire risk as it overheated, & smoke came out of the vents while the fuse just carried on not blowing - the automed email responses didn't even touch on my query about this issue. My 2nd problem is that the amplifier in question took my Kenwood subwoofer with it that I bought from them, & Car Audio Centre has decided that's my problem because it's out of warranty. I appreciate that the sub was bought in 2020 (from them), but I don't appreciate having to pay additional money out to replace my property that was broken by something they sold me very recently.

"I Purchased a refurbished Road Angel…"

I Purchased a refurbished Road Angel Pure it arrived within 24hrs works perfectly & Road Angel stated that they are a preferred company they use, very pleased will buy from them again when the need arises

"JVC KD-R794BT stereo radio CD"

Bought a single din JVC car radio/stereo with blue tooth and a bonus CD player. Delighted with everything. Ordered Sunday night and came Tuesday morning. It looks great in my car, it’s easy to use and sounds crystal clear. Absolutely love it. In addition it was in the sale so this piece of happiness cost under £90 inc the postage

"AVOID AVOID AVOID"

Looks like I have fallen victim to this atrocious company wish I had seen these reviews before ordering!
Placed an order but never received the items, was the order lost or was it even sent who knows but the fact is I am nearly £800 out of pocket!!
Let’s talk after sales & customer service, if you like being spoken to like a piece of dirt then look no further! Oh and if you also like to be accused of lying and committing fraud then these guys can do that too! I have never in my entire life experienced service like this I wish I could rate them zero stars because after the treatment I’ve received they deserve nothing at all.

If you are unsure whether to use this company still then take my advise and go elsewhere! Even if it means paying a little extra I would rather that than go through what I have.

"Just Fitted Pioneer Double din stereo…"

Just Fitted Pioneer Double din stereo costed £127.52 in my Nissan Qashqai by them very good job. Mohammad the owner very helpful. Keep up the good job.

"Item not received 1 year on!"

I placed a review on the car audio centre website and they did not include it in their reviews, so it is showing a fake representation of their business. Ordered a pure vision product 1 year ago today and still has not arrived. Unbelievably they are still advertising the product to everyone that the product will be delivered in March. No one has informed me of updates with customer service or solving the issue. Someone mentioned they received the exact same product '6 months in of waiting' well where's my exactly the same product car audio center instead of keep adding the product as available to buy?

"AVOID! Absolutely utterly disappointing, awful customer service."

So unhelpful, worst customer service ever! Took them two weeks to acknowledge my order and ship it, it was almost a month before I even managed to get my hands on the order. No response from emails, nobody answering the phone and no response on social media etc.

Finally arrived, parts missing as were described by customer service (first point of contact - actually really helpful!) when I chased to find out why I had been given incorrect info I got no response, just ignored constantly, after finally getting in touch with someone I had to practically beg for good will gesture for parts to be sent, that I was originally told were in the kit I bought! In all of my emails with them you can see the history of me chasing 5 times over a couple of weeks before I get a reply and I still received no apology and having to ask for a cable to be sent free of charge is even worse. I do not expect amazing service, just a standard polite service will do and I would not have asked for a good will gesture had they not been so utterly rude and careless during the bare minimum contact they could just about barely provide me.

The response time was properly appalling, their staff are rude and do not want to help and I can't stress enough the issue is the lack of an apology or sympathy to the mess. Will take my business elsewhere, I suggest you do too. Avoid if you want a stress free purchase!

"Billy BS"

Billy BS

Radio didn’t turn up in the 3 to 5 days
When I chased
They sent an automated e mail stating picked
When I chased by e mail they said it was on back order
BS when I purchased stated they had stock levels
Then they said they had kept me informed by e mail
Again BS I search all inboxes

Hopefully the radio and waste of time will be worth the messing about

"Good customer service"

I made a mistake purchasing wrong product online, staff were very helpful in cancelling order and arranging the refund, great customer service 👍