"We brought a Midea 10kg washing machine…"

We brought a Midea 10kg washing machine which has been a big disappointment as it keeps unbalancing itself on the spinout so we would distribute the clothes again but the same would happen.We contacted them immediately and in July they finally started emailing us and we sent videos of what it was doing so finally over two weeks ago they picked it up and every time we rang them we got conflicting messages that they were were waiting on parts and then they said they would replace it but now they have said that there is nothing wrong with it so now they won’t give us a date when we will be getting it back.This has been a big disappointment as it has never spun the water out of the clothes which then take longer to get dry on the line.We have brought a lot of goods off Trade Depot and we don’t intend on buying anything else as this is a disgusting way to treat repeat customers as we are rural and to not have a washing machine for nearly three weeks is totally unacceptable.Another day has gone by and still no washing machine!
And now to top this off Trade Depot is offering us a $50.00 voucher to remove this honest feedback to move on with this.But we still have not got our washing machine back and we were definitely told that if they couldn’t fix the problem then they would be replacing it which Trade Depot are now denying this statement.We think this is an insult to us as we have been without a washing machine for nearly three weeks now so $50.00 doesn’t cut the mustard with us!If this machine is still not fit for purpose then we will be taking this to Fair Go as I feel that we are not the only ones who are experiencing this problem with there machines as well
In your reply you never mentioned the phone calls prior to us sending you the video.Also you don’t mention the phone conversation saying that they had found a fault and were waiting on parts but you have about turned and acknowledged if it couldn’t be fixed it would be replaced so if there are no problems with it then there will be no problems but if and “when “you decide to send it back and it is still playing up then there will be big problems for you as you have sold us a machine that is not fit for purpose.This is the end of another day and we still don’t have a washing machine so I hope that putting our problems with you on the review page lets others know of how you treat your customers!
This drama still goes on and now Trade Depot are saying that they will deliver it on Monday so I have told them that the machine had better operate as it should or we will be taking this further!

"Warranty replacement"

Return to microwave that was not working properly it was outside the warranty I explained to them that it had been in storage and it only been in our house for one year . They gave us a new microwave with no problems highly recommend Trade Depo

"great experience"

my overall experience with tradedepot was good. I bought a washing machine, it delivers on time (they said 4-14 business days) but it arrives in the 8th days on a Sunday. It works well too..

"Ordered a washing machine 9 days ago…"

Ordered a washing machine 9 days ago and now they are showing that it will deliver after a weel later while their website says before buying that it will be deliver within 3 to 6 days.
I wouldnt be buying anything ever again.

"Terrible experience"

Terrible experience where it has taken 4 days to speak to someone after stuffing up my transaction and now still do not have my refund or my order. Absolutely disgraceful no customer care.

"I’m happy to recommend the Christchurch branch of Trade Depot. "

I recently purchased a 8m tape measure from Trade Depot and I’m very happy with the quality of the product. Their customer service was great, and the delivery to Dunedin was super quick which was much appreciated.

"Dodgy!!!"

Does anyone know if Joel Goodburn is a real person?
We are trying to deal with an issue over a denied refund of an item that we had to cancel due to an extended delay in delivery. Have delt with numerous people on the phone, but the final ( and spurious) email comes from Joel apparently in accounts. The altertered paperwork is dodgy to say the least, but when attempting to talk to Joel we get the run around , ( he’s sick, he’s unavailable,) then just a hang up. Grrr.
Off to the small claims court now

"Delivery driver dropped off to a…"

Delivery driver dropped off to a closed business and left dishwasher on foot path was removed by member of public now trade depo treat me like a criminal
Don't use trade depo
Also same day they dropped off dishwasher to another closed business

"my wife has order a vanity and cabinet…"

my wife has order a vanity and cabinet though these
trade depot and was meant to be here last week at first
i had my work address on it and they were meant to text me half a hour before delivery and they text me and no one showed up and next morning we see a email saying they tried to deliver it at 645pm when my work is closed so we arranged it for yesterday to be deliverd to my house instead and i got a text at 8am half hour as they said and then at 3pm we got a call from the delivery driver saying he was going to be here at 8pm . my wife said that we stated on order it needed to be delivered by 6pm as i am in bed trying to sleep by then as i start at 2am in morning do they have no sence of time. now i have to try and either have it re delivered or have company i work for help me try and get it or try and get a refund.and also i sorted out the delivery through company i work for not them had to collect it myself eventhough i paid for it to be delivered

"Bought a shower online"

Bought a shower online, I rung them to see if everything was ready they said yes drove to onehunga to pick up and the lady told me everything was ready but they didn’t have the shower mixer, then they told me that they had to order one from Hamilton and that it would be ready for pick up the fallowing week, I ask if it could be delivered to me and they refuse.
Make me angry because I rung to double check if everything was ready and they said yes, when clearly it wasn’t