"Do not buy from this company"

Do not buy from this company!
Worst customer service. Took 9 weeks to sort out oven issues. They sent the wrong part 3 times and then finally gave us a new oven but when it was being delivered they didn’t have enough room on the truck so left our oven behind so we had to get main freight to deliver it. Do not buy from this place just selling bad quality to make maximum profit. When the new oven got delivered it was missing 2 screws as well. Just over it. Don’t have the money to buy a better one as we just bought the house.

"Great courier delivery by Ron"

Great courier delivery by Ron. Many thanks

"AVOID THIS COMPANY THEY LIE AND STEAL "

I simply can not believe I haven’t do this to get any reply from this scam business. It took a bad review for them to finally pick up my package (it took over 6 weeks) then they have the audacity to not refund my money. They’re full of apologies but don’t follow any through. I highly recommend avoid this scam company. I gave them one star because frankly I can’t give them less. It’s 0/5 from me.

"Do not buy the Rebon Wardrobe furniture"

Have bought appliances here before. No problems and good value. However i Purhcased 3 x Rebon floor standing Towers for the wardrobe. the 600mm unit had undrilled drawers and oversized camlock holes. I emailed customer services with the details, invoice and photos. Zero response. I would not recommend buying any of the flatpack wardrobe furniture. Followup customer service is atrocious phone not answered and no response to emails.

"Warranty honored without any issues"

Warranty honored without any issues. Highly recommended company to deal with.

"Jill offered excellent customer service…"

Jill offered excellent customer service & communication. The required part & repairs were dealt with promptly. Thank you!

"Door handle broke on fridge"

Door handle broke on fridge. Handle on freezer about to do the same. Handle replaced on fridge but woman at Hamilton suggested it was my fault as she did not read the report correctly. We put a washer in behind the very inadequate plastic to try to repair as a replacement would do the same. NOT before as suggested thereby CAUSING the handle to break. The freezer is the same and flexes badly when you go to open the door. Has to come off in my hand before they will replace. NOT FIT FOR PURPOSE! Salesperson does not listen.

"Purchased a fridge and it started to…"

Purchased a fridge and it started to rattled and been struggling to get a refund was meant to have a tech to come pick it up at 10today but no one came. What a pain in the backside company. They insisted a replacement but I said no I want a refund your customer service is shocking

"A very inexperienced firm to deal with no assistance with purchase. would not deal with these people again. "

Try other companies first!! No assistance or communication when article was faulty A very inexperienced firm to deal with

"BUYER BEWARE!"

If there was a negative star rating, I'd be giving it.

We purchased a Vogue washing machine from Trade Depot. It worked perfectly fine for just over two months, and then it failed catastrophically. Water was flowing out of the machine unit with such force it flooded our double garage and through walls into our son's room and the walk-in pantry in less than 10 minutes. It's caused thousands of dollars worth of damage to our home. Thank goodness for our insurance company. They've saved our house.

We contacted Trade Depot, and things seemed to be progressing well. They collected the faulty machine after we provided the photos of the damage caused and of the drying equipment our insurer provided.

Then the spinning started.
They tried to blame us for the fault, saying there was white plumbing tape on the connection hoses. We don't and have never owned white plumbing tape. The flooding was from the washing machine unit, not the connection hoses. We installed and used the machine following all the instructions provided in the user manual.

They are now stalling, expecting us to jump through hoops and just refusing to give us our full refund of $399.00.
I've provided photos of the damage caused, the machine has been returned and they have my bank details. But now they have the machine back they're insisting they need more evidence. If we don't provide this they will not refund us our money. They have informed us they are going to deduct $120 from the refund to cover the technician tests. But are waiving other fees as a sign of "good will". Meanwhile, we're paying for an insurance excess and extra power that was used while our home was being dried.

We purchased a washing machine, not a water feature. Therefore, the item we purchased is "unfit for purpose," and we are entitled to a full refund with no deductions.

This whole experience has been horrific and incredibly stressful. From what I've read since this happened to us, this is their pattern of behavior when their products fail. People must just get sick of it and give up.

All we want is our money back for the faulty machine. That's the very least they can do.