"I had a problem with my new washer and…nothing was to much trouble to right the problem"

I had a problem with my new washer and Trade depot went out of their way, to try and solve the problem on line with me, but in the end they had to send Taranaki Appliances out to sort out the problem and did so within the hour of arriving . ten stars to bioth organisations. Thank You.

"Great Service and Experience"

Easy online shopping, very competitive price and fantastic support via the chat from Kathleen who promised to expedite my order. Could not be happier, ordered Friday of Kings Birthday weekend and freezer was delivered on Wednesday on Paeroa.

"Good things come to a end!! "

UPDATED thank you Trade Depot for your response, however there is a Combined Certificate of compliance & Electrical Safety Certificate that you have on record. You also told me you have photos of oven being installed incorrectly, which we have requested from you. Yet no photos have arrived. If installation was the issue oven would not of gone from the beginning!

Faulty oven, broken down twice!!
Jill is the worst customer service person you will ever deal with. Right from first conversation, when I said we just want the oven fixed/replaced. Her response was laughter and “oh no we won’t be replacing it” 27 emails, 4 ph cals. A tenant without a oven for 6+ weeks is unacceptable! We had got an electrician in because tenant thought it was fuse board. But no it was the oven, told this to Jill, she said “old school electrician’s don’t know what they are talking about” so rude. ( A report was taken from an electrician we paid for. Safety first, as there was a small fire in back of oven.) Need to send their own technician out. Took 2 weeks for their technician to arrive, took oven away plus stole fuse from the house fuse box.i told him to send a report before any work done. Got report today, and they have come up with the installation of oven! no body seems to listen, read, or communicate. Right from get go, we knew this was going no where! So tenant has new oven from a real retailer. Sent emails to Ricky, first response from him was excellent, he said he would get this sorted, and he apologised about Jill’s comments. Commerce Commission is the place to go. More complaints the better!! THIS IS IN DISPUTE so we won’t be paying your “call out fee” if they send this to debt collectors so be it! It is in dispute, nothing can be done! Get them to take their faulty stuff back, keep all communications, take photos if possible. Don’t pay the call out fee & Report them to Commerce Commission they would love to hear about them!

"BAD EXPERIENCE"

Firstly, the 'phone answering service was absolutely appalling, the system passing the caller on to someone else abysmal, and generally I would rate them as THE WORST Company/organisation in the country. When I eventually managed to talk to a human I was given false information; I asked where to find the Model No on a Serene brand Electric Wall Heater and was told to look for it at the back of the heater ! After some considerable time and effort and much language on trying to remove the heater from the wall, we duly found the number on THE TOP of the heater unit. If we'd known that we would not have had to remove - and experience great difficulty in Replacing it back on the wall - the heater from /to the wall at all. A mirror to the top of the unit would have easily done the trick. Overall a horrible experience with this Company and I will never deal with them again !

"Delivered to wrong address, left outside for the night"

The delivery of my purchase leaves a lot to be desired
A phone call at 4pm on a Sunday night informs that the delivery of said item would occur in an hours time. I return the call at 5.30. & 5.40pm enquiring when I might now hope to expect the delivery. Was told he would call back. Did not.
I left a message at the next call to say I was going out so please don’t deliver as there would now be no one available to accept delivery
Delivered anyway, to a neighbours address and left outdoors for the night!!!
Brainless action by delivery person

"Exceptional customer service Christchurch store"

As we were over from West Coast we called in to christchurch store to check out if we could pick up freezer that we had purchased over the phone, that was going to be another week before delivery and the exceptional service we received from Megan and her store manager Monica was outstanding, with refund on delivery cost immediately sorted and the ladies were so helpful and friendly, as i waited for paper work to go thru I observed the same service being applied to each customer being attended too, absolutely wonderful staff, took time to get exactly what people wanted, time was not an issue, customer getting what they wanted was top priority. Very impressed with this outstanding service so just wanted to commend these ladies and let other customers know to shop trade depot christchurch, you guys really do put the xtra into extraordinary. Well done ladies. Will definately be shopping there again

"Great Staff, Great appliances"

My experience with Trade Depot has been nothing short of exceptional. Their extensive selection, competitive pricing, knowledgeable staff, efficient delivery, and excellent customer service make them my go-to destination for all appliance needs. I wholeheartedly recommend Trade Depot to anyone. Onehunga branch team rocks!

"Last August bought a ceramic stove"

Last August bought a ceramic stove. After 1st use, multiple flaws occured in ceramic top. Sent photos to Chch as advised.Was told stove faulty and would be replaced. After numerous calls and emails (11) was told stove would be collected and money refunded. After 9months of calls and emails still waiting for action. Do the Commerce Commission need to investigate this Company after all the negative reviews I have read..?

"Shame there isn’t a ‘no star’ option"

Shame there isn’t a ‘no star’ option.
I have had a ticket lodged for 12 days to get a technician to come and take a look at my broken fridge freezer. Yes - it was no longer under warranty, so I paid the $120 deposit for a call out and 30 mins of labour to investigate on the day the invoice was sent - I was told a technician would be in contact with me to advise a time closer to the day they had pencilled me in for (which was yesterday). I took the day off work to be home to let them in - have still heard nothing (following countless requests just to have a phone call). I’ve now asked for a refund of the $120 and will go elsewhere. Happy to take your money - clearly not interested in customer service. I feel sorry for the admin teams who are fielding all of the complaints. I know everyone is busy - but it takes two minutes to say “sorry can’t make it today … I’ve rebooked you for …” Over it.

"Terrible service for post purchase warranty repairs/replacement"

TD needs a priority service for customers with new items under warranty. My brand new heatpump has been broken for over 3 weeks now. The original technician couldn't come for over 1 week and they ordered a new part which arrived quickly. The technician couldn't come back to install the new part for another week (originally 10 days but a cancellation brought it forward) only to find the wrong part had been ordered and now I'm waiting to hear back about the timeframe for another part/technician or new heat pump. In the meantime it's below 0 degrees in Christchurch overnight and my home has no other heating. I've requested they send me another form of heating in the meantime but this seems to be falling on deaf ears. They also continue to ring and update the old owner of the house (who originally purchased the heatpump), despite me updating my details with them 3 times already. Having just also purchased a Fridge and Vacuum cleaner also, I will never buy from TD again.