"Midea Dehumidifier with WiFi - 30L"

I ordered this product online Midea Dehumidifier with WiFi - 30L 373055 on the 20th August. Followed up on the 23rd advising we wished to collect on the 24th, to be told there was no stock available despite stock showing across other depots on the north island. Refund takes 4 days and we now have to find another as it is required today. Our credit card bill is processed on the 25th of the month which means we won't get the refund until after we have to pay. You should not have stock on promotion and available to order if you have no stock - VERY POOR

"Great backup service!"

I have bought a laundry unit which had pieces missing & broken but the Trade Depot team especially Joel & Ben were fantastic. Thanks so much guys😀

"Special Delivery"

I encountered an unfortunate and unforeseen delay with the delivery of my w/m plus a dryer. Mukul the warehouse manager was excellent and went out of his way to assist me. He also arranged a Third-Party delivery with Jaspal who was exceptional and got my items delivered within 24hrs as promised. Both these guys were friendly and very helpful and they just made my day.
Thanking you both for your assistance!!

"HORRIBLE TRADE DEPOT/ICELAND fridge/freezers"

I Bought a Iceland 330l fridge freezer two years ago and spent a good $900 for it on special
My last fridge was 20+ years old and still going good an just wanted to upgrade an get something NEW
Fridge freezer fan /sensor buggered out making horrible noises ,tried to find where you could get parts for it or who could fix while waiting to hear back from Trade Depot,in that time found out NO ONE would touch it or even knows where they are made,trade depot service tech calls me an accuses me of altering the fan and changing things when i simply did not
The attitude was horrible especially since the fridge needs to be sorted asap and having a baby food is important
Told them i wanted to know who to complain to within the company an no response
I will never buy a product from them and never advise people to go there even if it was 90% off

Horrible company disgraceful if NZ owned

"DO NOT BUY FROM THIS COMPANY "

If I could recommend something NEVER BUY ANYTHING FROM THIS COMPANY. Customer service is an absolute joke, after multiple phone calls not to mention sitting on hold to them to sort delivery not a single one of them could work it out waited 4 hours after being told that the truck was 30 mins away. Terrible delivery service, terrible customer service. Don’t waste your time or money with these people

"I bought a fridge from here only to…"

I bought a fridge from here only to find out it was faulty and kept freezing everything to minus 7 degrees, I was told there would be a restocking fee if I sent the fridge back, clearly they need to school up on the consumers guarantees act. After well over a month and many phone calls and emails I got a replacement fridge with no extra cost to me. Very poor customer service and a poor quality product. I will never deal with nor recommend trade depot to anyone.

"Never again"

Free delivery to the door. Then to come inside costs $169 per appliance. I can put a plug in the socket. Don't need them to install. Bought a washing machine 3 yrs ago. Terrible problems with the delivery. Terrible customer service. Not worth the slightly lower costs for the item. Wish I could give zero.

"Midea ducted heat pump"

Update. I have had contact with the support team at trade depot and solutions are pending. Thanks to them for seeing my issues and moving to help. It's not the problems, it's the solutions right?
Was shopping for a heat pump and found what I wanted on the trade depot website, and asked a couple of questions. A salesperson from trade depot rung me right then and offered free immediate delivery and checked that stock was available. Paid right then and there. And waited weeks just to get an email saying there was no stock. A lot harder to get someone to talk to once you have paid and have issues. I still don't have all the parts required and stated in the ad, and promised. I'm not blaming the staff they have been friendly and helpful.

"Long waiting time to get product."

Just bought a bathroom cabinet from Trade Depot Hamilton. Waited 30 minutes for the team to pull the item from the store! Very long waiting period...

"I see a lot of bad reviews here"

I see a lot of bad reviews here, mainly in regards to communication & delivery however my experience has been nothing but fantastic! Excellent communication & super fast delivery! Especially since i live rural! I purchased an upright freezer on Sunday afternoon online, was surprised to find the free shipping was available to me being rural. I received an email Monday morning that item has been dispatched, a few hrs later i was notified it would be delivered next day. Tuesday i received a text saying driver is minutes away then it was delivered. The entire process was very fast & efficient & i can't fault anything! Freezer is excellent too. Definitely will shop with TD again!