"Great service from Trade Depot "

Service received from Trade Depot staff, from start to finish was excellent. Communication was very good, and very quick, and Jack, the serviceman who found and fixed our problem, was friendly and efficient.

"Jill from the Hamilton Trade Service…"

Jill from the Hamilton Trade Service Team and Ramie the technician sent to replace our oven elements were both great. Many thanks for your fantastic service.

"Vogue Oven making noise."

Bought a Vogue Oven that started making a horrible noise after one week. Jill in the warranty department sorted it out within 48hrs of a phone call -service man out and fixed. Amazing. Fastest response to a service issue yet. Nice quiet oven now. Thanks.

"Bloody hopeless "

Last order & again with this order they are quick to take money but super slow to get picked & sent. Last time they tried to blame courier, except the order was in 2 boxes - 1 was placed where it should have been for pickup, the 2nd would probably still be in the warehouse as was put somewhere it shouldn't have been. Wasnt until a week later when i rang to see what was going on they said oops was picked & put in wrong place...then oh the couriers just didn't pick it up, yeah right.

This time I've ordered a small item that is showing 'high stock' everywhere & 2 days later still hasn't even been picked.

Last time i order anything from TD. Service used to be good but now terrible.

"Quick turn around time and issue…"

Quick turn around time and issue resolved.
Technician was outstanding, professional and respectful when entering our property.
This man deserves recognition for his outstanding skills and work ethic.

"Dishonest "

I ordered an upright freezer on the 15 June. Email said item has been dispatched from their warehouse by a 3rd party freight provider. By the 24th I had called twice to ask where it is. They said there was an issue due to the item being delivered to the address which is rural, they would need to organise a third party freight although I had already had confirmation on the 15th it had been dispatched with a 3rd party provider and I paid for rural delivery. Next call they said sorry are you picking it up. I'm in Tasman, I ordered from
Christchurch. Call transferred to Ace. They told me they had 16 units in Christchurch, where is it?
I rang Mainfreight, they had no information at all of the reference numbers connected to my order.
I rang again Tues 2nd they said they will follow it up. That's all they say and submit request tickets. I demanded our money back,they said it may take up to maybe 4 or more days. I said no, I
paid upfront I want it
back asap.He said it's
up to the sales
department. Asked to be put through to them, he said he couldn't do
that.
I said if it's not in my bank asap I will contact the commerce commission, he said he will try for 24 hours after I demanded it back within that time.
I asked Robert from Trade depot whilst talking to him to send
me an email of confirmation that I was being refunded the full total paid.
I then rang the commerce commission told them it hasn't been delivered yet the email says it's been
dispatched by a 3rd party freight provider, they said it's a breach. Request was submitted and confirmed by email. I replied to Roberts email with screenshots of invoice paid, the dispatch notice, a request ticket from Trade Depots ACE and the confirmation from Commerce Commission. The money was refunded the following day.
Trade Depot are not truthful and delay delay delay for some reason, either there's no items in the country or using our money for other reasons. Either way steer clear. I hope this helps whoever is going through a frustrating time with them.

"Great customer service "

Me and my husband purchased a few items on Trade Depots website, not long after we were needing to cancel the order as we were no longer moving, we had spoken to ( bob ) said they would help to cancel the order for delivery and email/ call us back ( they DIDNT ) we waited a week then called again but after that we had an AMAZING! Lady we spoke with that helped us, we were reluctant as others said they would help but this lady really did, out of frustration from the previous experience we got upset and she told us not to worry, even, when our delivery was supposed to be that day, she sorted everything out within 2 hours called us back so that we didn’t need to sit and wait for someone to answer for 20minutes she then proceeded to email us all the details as well. !!! I’ll shop again only if we are dealing with her !.

"Great service "

Had an issue with my fridge almost a year into buying it, trade depot were so helpful in assisting to get it fixed within a couple of days without any hassles!

"My fridge was not working"

My fridge was not working. Trade Depot sent Sam out to fix it and he had the part required with him so I didn't have to wait and fixed it immediately. Great service.

"After my delivery date was postponed to…"

After my delivery date was postponed to a few days later I accepted it and waited the whole day for my delivery rang up customer service to find out delivery truck on its way( it never showed up) I rang up before customer service was closing hour before and waited 30 minutes no answer so went online no answer. Lack of communication. Still have not received my item! Don't recommend buying from this company!!!