"Absolutely appalling and will never buy…"

Absolutely appalling and will never buy from here again. Customer service is utter crap and the delivery guy is so rude. Was meant to arrive over and hour and half ago as I have been tracking him with the link provided so I rung him
Was rude and had that many excuses

"Terrible products, customer service and Quality"

Terrible products and terrible customer service. I bought a dishwasher in Jan 2024. It just stopped cleaning and they said it is under 12 months warranty. Tried emailing them and contacting them several times with no proper response. Waste of money, time and energy. Please don't buy unless you want to put your money in a drain hole.

"Dishwasher Comfee"

348240 - DISHWASHER COMFEE MO - intermittent issues meaning it doesn't work. Technician admitted the hose is flimsy and prone to kinks which means the dishwasher won't fill up with water. However, they've said it is user error even though it was installed by a electrician so they are making us pay for the call out. Just cheap rubbish with terrible customer care - will NEVER buy from them again

"Horrible customer service"

Horrible customer service. Had a delivery scheduled on 13th for an unoccopied house on the other side of town.
Call #1
I make sure to call the day before and confirm with the operator that there will be a delivery on the 13th (specifically mention that the house is unoccupied and that I am going just for the delivery), and that I will get a text from the driver when they leave (they are unable to give details of the time)

So I get up early on a Saturday, drive 50kms and wait till midday, no text received.
Call #2
I call TradeDepot the operator informs me that delivery to Pukekohe only happens on Wednesday. So the previous operator I called has clearly not bothered to check this/doesnt have a clue. I ask to make a complaint for this and get informed "this will not help the item get delivered sooner and that I can get a refund if wanted". I clarify the complaint is for making me making me get up on my day off and drive 100KM due to the operators incompetance/negligance. Ask to have a confirmation of complaint emailed to me as well (this is not done).
Call #3
I call on Monday afternoon as no one has bothered to reach out about my order and complaint. Ask to be transferred to a manager, get told he will call me by tommorow morning. Operator confirmed I will receive the delivery on Wed.

Call #4

Tuesday afternoon, Still no call back from the manager (Ricky Mishra), ask the operator to transfer me, he checks and says that manager is busy and will call me in 15min, I ask for an official contact number, and told he is not allowed to provide one, he provides an email (based on prior reviews I doubt he will reply promptly via emails). It is almost end of business day and no response from manager.

The whole series of events leaves a really bad taste, is extremely unprofessional and caused me a lot of inconvenience. Looking at the list of recurring complaints here I dont know if anything gets done here but leaving this as a warning for people who like me who get enticed by the cheaper pricing, decide if the stress is worth it, esp if you need delivery its "free" but this is some of the stuff you might have to deal with

"Damaged new oven"

Damaged new oven. It’s falling to pieces, rack holders inside falling away, elements broke and numbers wiped off the dials. The stuff is cheaper but is crap. Do not believe the positive ratings this place is a have.

No you don’t coz I complained about this before and was told the oven knight have some chipping on it and went back and forwards now rails are falling off .

"Bought lots, never a problem"

We have bought a lot from them at the Hamilton depot for both our home and our rental home - oven, hob, vanities, dishwasher, taps, all sorts really. Never had any issues. Everything has worked fine. We do our homework first, in that is this going to suit our water pressure, is the setup right for what we have etc... so I imagine that has a bit to so with why we've had no problems. And we pick up everything we buy. Couriers these days have a lot to answer for - don't blame the company you buy off always for the problems you have in having things not delivered.

"Good experience "

Placed my order on line, on a Tuesday. The bath was delivered 3 days later. Also great price. Answered all my questions on line and my email.

"Awful Behamoth Company that does not care."

I am writing this out of frustration and naive surprise at myself for not having read the reviews here before doing business with this behamoth of a company. TradeDepot does not care about customers or customer service.

How can a business be so bad in this day in NZ??!?

I bought two portable a/c and they are still in their box....been trying to return them for the past month. They pay lip service and actually give dates when they will collect - nothing happens. Astonishing. Go to another business and pay more......peace of mind is precious!

Happy to update as days pass.......

"Do not buy anything from trade depot"

Do not buy anything from trade depot! Bought a brand new washing machine / drying combo and it’s been broken twice in less than a year. Absolutely TERRIBLE customer service for it to be fixed. Do yourself a favour and never buy of these people as they waste your time and money!

"This company is absolute rubbish"

This company is absolute rubbish, damaged product after damaged product.
Spent 1000s for products to show wear after a few weeks.
Highly recommend never buying anything from them just pay a bit more for better quality.
Ricky also just ignores emails.
Hate this company.