"Terrible experience after sales service"

Terrible experience, staff is just concerned about selling. I purchased wall oven, however warehouse person told me there is no stock.Clearly their system showed 4 items in stock.
Chat online option no one would ever answer , just keep waiting if it is post purchase issue.
If you purchase big items staff will talk to you otherwise who cares.Warehouse persons are rude and lazy.
The only fact they have cheaper products however no after sales service.

"I have recently used this company to…"

I have recently used this company to purchase three items. After taking advice, two of the items were wrong and had to be returned. The people giving advice did not have indepth knowledge, in fact they didn't even understand the product specifications and the return process has been a disaster. Their delivery times run into weeks and when you inquire, they simply don't care. Their customer service is non-existent and they should be investigated by the Comnerce Commission for the range of deceitful and deliberately misleading practices that they appear to engage in. While their price may appear cheap, their service and integrity are far shoodier and they should be avoided at all cost. I intend to initiate proceedings in the small claims court to recover the considerable costs abd losses that I have incurred.

"Never use this company!!"

Never use this company!!! Worst service. I bought several items for a new bathroom for a new build two months ago and stored them in a container only for them to be installed now and find the top of the cistern is broken. They take no responsibility for broken items if the packaging isn't opened within 24 hours of receiving it. This clearly does not match the Consumers Guarantee act which state Retailers and other suppliers guarantee their goods will be of acceptable quality. "Acceptable quality means, Are acceptable in appearance and finish, Are free from minor defects & Are safe and durable." All of which this product wasn't! I will be filing a complaint and ask for this company to be investigated.

"just terrible would give zero if i…"

just terrible would give zero if i could

still no delivery after being told next day it’s now 14 days later ! In this freezing weather two heaters were ordered I asked for a refund to order elsewhere and was told write in explaining why . Then refund will be up to 5 days . People on the phone havnt got a clue .

Avoid

"Please do not order from this company…"

Please do not order from this company no matter how good deal
Bought washer dryer combo delivery 7 th Dec ..both came broken , after several emails a replacement dryer came it's now into 8th week and they finally picked up washing machine only for them to say they will fix it not replace it I'm so over them thanks have emailed you all I want is replaced washing machine 😞. Ricky have emailed you this is rediculous I'm getting emails now about
dryer which has been replaced I just want washing machine dropped off .... Why is this so hard updated 08/02 finally got washing machine delivered ... I will never order from you guys again rediculous customer service ... I'd rather pay double

"Induction cooktop elements different to online"

I needed a new cook top as mine had broken. I bought one from Trade depot and had it installed. The one I purchased had 2 x 160mm and 2 x 210mm on trade depots website . Which was the size I wanted.
The one I received was 2 x160 mm and 2 x 180 mm.
I contacted them about this. To start off the contract with them was good. Then the contact when down hill.
Now my email is being rejected for some reason.
All I wanted was help and an answer.
I have purchased quite a few kitchen and laundry items from them.
Not happy.

"Everything perfect"

I bought my Midea Fridge from Trade Depot (by The Market website) on 23/11/2024. I received the fridge in 8 days and I loved. The fridge is way better than I imagined and arrived in perfect condition. I live upstairs and the transportation company walked all the way up on upstairs to leave the fridge in front of my door. I appreciate it. The price was really cheap comparing to other places. I would buy there again definitely.

"Very poor communication"

Very poor communication, don’t turn up to agreed day and time for delivery. Not answering phones, just waste my time. To make matters worse they couldn’t care!!!

"Trade depot poor delivery service"

Trade depot poor delivery service. Cancelled on me after (one) miss call.

I was in the middle of doing something and had my phone elsewhere and saw it buzzing.

Suddenly receive a cancelled delivery for a miss call.

A minute later I txt him that my partner was already waiting for him but he did not make any effort in replying to my calls or text messages.

He drove off with my washing machine and didn’t fulfil the delivery.

Delivery drivers name is Mandeep.

If you get him as a delivery person do not be surprised if he is lazy and drives off on you.

Such a shame that trade depot has a delivery driver like that and does not make an effort to deliver customer orders.

Reply to comment: Can’t be reliable
If delivery driver can’t make a delivery…

"Worst customer service experience."

Worst customer service experience.
Drove from Raglan to Hamilton store to buy a drinks fridge.
Arrived shortly before closing, walked around the store, could not find any assistance - 1 guy at a desk that did not acknowledge me.
A guy with a hearing aid said he wasn't authorised to help. Front checkout girl was really helpful and rang someone to meet me in the fridge dept.
Waited, 4 staff suddenly appeared, all packed up and ready to leave the store.
Was then told the could not do anything today, as "it was a health and safety issue"??? Huh?
Left the store prior to 6:00pm closing, expressing my disappointment. To her credit, the checkout girl apologised.
To the staff on the floor, sorry for the inconvenience - it won't happen again - I shall never return.