"Honoured their Warranty no dispute"

We purchased a kettle online and picked it up when down in Christchurch. We live at Kaiteriteri and when we got it home the water level window would not work. Got in touch with them, sent the photos as requested and they immediately sent a replacement by courier, no drama, and no charge to us, which works perfectly. Their customer service could not be faulted and is a great example to others of how to treat customers.

"Order date: 2023-10-30 Order number: X258708 still waiting!"

Order date: 2023-10-30 Order number: X258708
Order arrived shower unit - minus bath.
Contact made with Trade Depot - explaining no bath.
Received a duplicated order of our shower unit. No Bath.
Contacted Trade depot Ricky.
Six weeks after ordering and being told product was in stock we received our bath - but Flyways refused to taken duplicated order of shower unit back even though it had Flyways return stickers.
Two week later Flyways attempted to deliver yet another bath-we refused deliver- got a phone call asking why we had refused delvery - explained we already have a bath don't need a second one - the following week - yes you guessed it another bath delivery and we said no thank you but you can have your bath and a shower unit ? and yes you guessed it no we (flyways) not authorized to take the return.
Received an email on the15th of Decmber explaining pick up would not be before christmas - ok we now 10 th January and still no pick up? whats next I wonder. ?
We have also received a delivery confirmation for the third of January, which was signed for by "Don" ? Would love to know what that was and where it was delivered, because it was not with us.

"Our order was despatched quickly and…"

Our order was despatched quickly and delivered in perfect condition by Mainfreight with good communication by delivery people.

"The worst company I have ever dealt…"

The worst company I have ever dealt with. A fridge repair from them resulted in damage to my kitchen bench which they deny accountability. Hard to get ahold of anybody.
Took at least 6 months for a replacement fridge handle. Delivery guy ripped off my Asd son.
Disgusting service I will never purchase from this company ever again.

"Very disappointed with wall cupboards…"

Very disappointed with wall cupboards and end panel, every piece was chipped and we had to repair as we had ordered a while ago for our Christmas project. Very poor quality, in fact cupboards were in worse condition than the ones of over 10 years being replaced in the laundry. Our advice check your order as soon as it arrives if not using straight away.

"Vogue 8kg Condenser Dryer"

This is a shout out to Samantha, who was/is the South Island manager of Repair and Warranty at Trade Depot Chch for her outstanding customer service. I was unable to contact their phone number, so went into the store. Sam resolved the issue with one call and I'm so grateful.
Had tried to send this review some time ago but it won't post.
Merry Christmas

"Simply the best!"

Amazing. Great phone call with Jill and outstanding service in Chch by Jakob and Monica! Was one of easiest retail experiences ever. Pick up from warehouse also a breeze! Excellent value for money…!

"Never ending disappointment"

I would love to make a comment on the quality of the products that I have ordered, problem is I can't seem to get them delivered.
Oven and washing machine ordered in October and in stock, informed that they were despatched to courier on the 11th of November
(or so I am being told), but this changes daily along with other multiple lies, including that the items have been delivered, that they are in Hamilton and told today they are still in christchurch depot.
I have sent multiple emails, daily phone calls and been promised dilvery but still no items.
I will NOT be ordering ever again.
I have lost thousands in loss of rental income, serves me right for trying to get a bargain.
Take my advice buy from the stores in town and pay for some peace of mind.

"Very happy with the product from trade…"

Very happy with the product from trade depot good price and great quality but it was very unfriendly and rude delivery service not happy with the 3rd party carrier at all he was not helpful and just made the delivery harder than it should have been and your customer service after I rang them was unhelpful and made me feel like I wasn't taken seriously or like I was a valued customer we have bought a few products off of you and this was the worst experience we have had I only gave one star for the good deal I got

"Not impressed"

Not impressed with item at all brought a washer and dryer set back in July 2023 got delivered washer and dryer have been able to use dryer but washing machine comes up with and Error 3 message got it picked up to be repaired got delivered new one after about 5 weeks and I’m waiting to hear about pick up for new one that’s has Come up with same message please arrange pick up of this machine immediately not impressed at all not
Can’t seem to get an update on pick up either which is