"Do not buy from!"

The absolutely worse company. Ordered a fridge that was ment to be delivered on the 17th Oct. Still havnt recieved it. Have called multiple times, told they would look into and get back to me, no ones has updated me, sent multiple emails, no reply and their stupid online chat robot is useless. . Have asked for a refund and they are ignoring me. DO NOT USE!

"Kitchen Set + Bathroom Set"

We brought a whole new kitchen set and shower set back in August, (spent at least 5k) our experience has not been pleseant, Customer Service is terrible. We had wrong parts delivered, missing items, still waiting for items, dealt with multiple people who had the same answer, managed to get a credit refund by going into Trade Depot in Hamilton (who were more helpful) and now we have a broken vanity from delivery and still no one has made contact about our next process my advice would be to collect your items, open the box on site and triple check your goods we will not go back to them again it is very stressful as we now can't finish our bathroom.

"Useless"

We have purchased two separate bathrooms off these guys. The first arrived very late and the cabinets were broken and the sink was in half.

The 2nd time everything arrived fast and intact apart from the fact that our mixer sets were missing the shower mixers. Simple enough I thought but we have been waiting over near 3 weeks for them to resolve this. Started calling every day since they approved the request for mixers to be sent and each time we get told they will send an email to dispatch. And now to get a refund we need to send stuff back we didn't receive after having to pay for new fittings. Who the hell is running this place!

Edit to add your showers don't seal either. We get everything professionally installed to make sure there's no issue on our part only to find your products are as useless as your communication

"Split shower lining"

We recently purchased and paid a plumber to install a shower. When he put the lining against the wall it split down the middle. This has never happened in all his years in the trade. Contacted Trade Depot and they said the fault must have been at our end and that was the end of that.
Customer service could be much better, even the process of communication is slow and not user friendly.
Ended up costing us another $300.

"Worst company to deal with"

Worst company to deal with. Still waiting for the product to be delivered 5 & 1/2 weeks so far. Emails don’t get answered, that chat thing, is just useless, no help at all. When you ask questions, they don’t answer them & apparently their call centre only has one phone line. I paid them money for a product, I have not received that product, it’s like theft.

"Never deal with this company!!!"

Never deal with this company!!!
Bought a product that was delivered damaged and incomplete. Have been dealing with them for over seven weeks to get a refund, always end up talking to a different person every time you ring, two of their customer representatives out and out lied about the progress of the issue. Can never speak to managers or finance people.
NEVER DEAL WITH COMPANY, A WARNING

"Worst customer service and people to…"

Worst customer service and people to deal with!
We purchased a fridge/freezer that keeps freezing things in the fridge. We have had to throw away so much because it has become inedible.

Communication was ok up until a tech came around to look at the fridge and couldn't apparently not see anything wrong with it. He said it was "manual defrost" which the manual says otherwise. It says that fridge compartment will automatically defrost during running, which is not the case. There is ice all over the back of the fridge and anything that goes in the vege drawer gets frozen. They have told us they will need to charge us the call out fee, 20% restocking fee and return freight to replace the unit. I said we will not be paying for any of that - NONE of this was mentioned to me in any communication.
All communication from them has now stopped, and I have not heard anything from them since the 9th Oct.
I will be taking this further!!! do not buy from this place!!!

"No communication from them at all"

No communication from them at all. Been almost a week.
3 emails later and still no reply.
OnlineBot doesn’t reply either.
On phone for over an hour on hold listening to some terrible music.
I asked to change the date of delivery in which they tried to it deliver anyway.
Now I don’t know when it will be delivered at all and no one to talk to.

"Was sent wrong item so sent it back and…"

Was sent wrong item so sent it back and called to cancel the order as had to buy else where, needed for a job. Week goes by without contact the correct cable arrived even tho I cancel and bought else where so sent that cable back, and now 3 weeks later no cable or refund and they hang up when call them to ask about it

"I purchased a Novo Ceramic cooktop and…"

I purchased a Novo Ceramic cooktop and a Vogue 310200 5 Function Oven and had them installed today. The planning and booking of the job was undertaken by Joe who was very efficient and pleasant. She sent me Simon (installers) details and Simon and I booked a time. Rome sent through the Job No and today Simon arrived to install it. Rating: 10/10 for knowledge of product, competent and efficient at installing both items on his own, cleaned up after himself and ensured I was aware to contact them if any queries. Will happily deal with this company again. Price of the items, installation and removal of old product was less than I expected so that was an added bonus. Thank you Joe. You deserve a raise. x