"Horrible company"

Horrible company. Please don’t purchase anything from this company. Poor products, poor communication, it will turn into a very long arduous process, please don’t waste your precious time. Impossible to actually get an answer from anybody, get hung up on, messages never returned, I don’t know how the heck they are still in business. I wish I had read reviews prior to dealing with them. If I could rate them with a negative number of stars I would.

"Atrocious service"

Happy with the appliance I purchased but the service and communication is atrocious

"Useless customer service!"

Useless customer service!

Ordered bathroom vanity off them , ended up waiting a few weeks before asking what the go was - out of stock I was told after the website said it was in stock so I emailed asking if another particular model was in stock to which they said yes, so I ordered, a few weeks later I'm told it's out of stock, has been over 2 months now and have only received partial refund - manager won't return my calls and I still have no bathroom vanity!

Would not recommend trade depot

"Refund Delay"

We returned several items to Trade Depot a month ago, since then we've been waiting on our refund. We've phoned several times and been told the refund will be processed 'within the next 24-48 hours', then it doesn't turn up. Tried contacting them on Facebook, also no result. Incredibly frustrating and preventing us from completing renovations

"I have had the worst experience with…"

I have had the worst experience with this company, I brought a fridge in May faulty condensation cascading down the back, they said it was normal, their solution after I said no was to send new seal, no difference. Long story short have now waited 35 days for them to pick up , they will not refund until they have it back. Over 30 emails and 20 calls wont let me speak to anyone in management. I still have the faulty fridge. I am so upset and frustrated.

"Extremely poor customer service"

I got blocked out of my home by a delivery that was delivered on the wrong day. I was Unable to get trade depot to respond to phone calls webchat emails messages. Spent a whole day with no success. Resulted in me being blocked out of my house by a delivery that I didn't order for that day. I had to get movers in so I could get into my home. If they had negative stars these guys would get one or two

"No customer reviews"

Cant find customer reviews on individual products

"Bought a dishwasher and it started…"

Bought a dishwasher and it started getting rusty less than a year after purchase. Finding a way to contact the company was a pain and when I finally did, they did nothing to help. Will never go here again.

"Purchased 3 large items from your…"

Purchased 3 large items from your Hamilton store. We were served by Jharvani ? She was absolutely incredible. After reading reviews in your store I was dubious. But she was amazing, along with the staff member who helped us load our vehicle

"I bought a chest freezer on 17/07/23…"

I bought a chest freezer on 17/07/23 and 19 days now Iam still waiting for the item. Have made 2 calls to enquire. They both saying it’s coming from Hamilton which is 1 hour away. It shouldn’t take this long?
Very poor customer service