"I bought a safety helmet which was sent…"

I bought a safety helmet which was sent to me in disassembled condition but when I tried to assemble it the strap belongs to different model and would not fit on the helmet. I tried many times to contact but no response. The customer service very poor and only contact online cant even go to the store to return. people should be very careful buying things on Trade Depot

"Don't deal with Trade Depot There…"

Don't deal with Trade Depot There products are inferior and not actually any cheaper, there Customer service is appalling I bought a shower before reading any reviews the plumber would not install it because he had installed 3 previously including one with the "new design base" (it pooled water away from the waste the floor was perfectly level) the other the liner cracked on insulation, and another cracked a few weeks after installation and went yellow in the sun
I returned the shower 3 weeks ago ( this process took way to long and was very unorganized ) and have received no refund or any communication at all I wish I had read the reviews, hard to believe this company is still in business
Don't go near this lot, they aren't cheap, and there terrible products will end up costing you way more in the end, if I could give them zero stars I would

"𝙸 𝚛𝚎𝚚𝚞𝚎𝚜𝚝𝚎𝚍 𝚏𝚘𝚛 𝚖𝚢 re𝚏𝚞𝚗𝚍𝚒𝚗𝚐 𝚋𝚊𝚌𝚔 𝚝𝚑𝚛𝚎𝚎 𝚠𝚎𝚎𝚔 𝚊𝚐𝚘"

𝙸 𝚛𝚎𝚚𝚞𝚎𝚜𝚝𝚎𝚍 𝚏𝚘𝚛 𝚖𝚢 re𝚏𝚞𝚗𝚍𝚒𝚗𝚐 𝚋𝚊𝚌𝚔 𝚝𝚑𝚛𝚎𝚎 𝚠𝚎𝚎𝚔 𝚊𝚐𝚘 (successfully) 𝚝𝚑𝚛𝚘𝚞𝚐𝚑 𝚝𝚑𝚎 𝚗𝚊𝚖𝚎 𝔥𝔬𝔩𝔡𝔯𝔢𝔠𝔬𝔳𝔢𝔯𝔶.𝔠𝔬𝔪 𝚊𝚗𝚍 𝚝𝚑𝚎 𝚊𝚌𝚌𝚘𝚞𝚗𝚝 𝚒𝚜 𝚜𝚝𝚒𝚕𝚕 𝚘𝚙𝚎𝚗 𝚋𝚞𝚝 𝚑𝚎𝚕𝚕 𝚗𝚘 𝙸 𝚠𝚒𝚕𝚕 𝚙𝚞𝚝 𝚖𝚢 𝚖𝚘𝚗𝚎𝚢 𝚘𝚗 𝚒𝚝 𝚊𝚐𝚊𝚒𝚗…
𝙸 𝚛𝚎𝚚𝚞𝚎𝚜𝚝𝚎𝚍 𝚏𝚘𝚛 𝚖𝚢 re𝚏𝚞𝚗𝚍𝚒𝚗𝚐 𝚋𝚊𝚌𝚔 𝚝𝚑𝚛𝚎𝚎 𝚠𝚎𝚎𝚔 𝚊𝚐𝚘 (successfully) 𝚝𝚑𝚛𝚘𝚞𝚐𝚑 𝚝𝚑𝚎 𝚗𝚊𝚖𝚎 𝔥𝔬𝔩𝔡𝔯𝔢𝔠𝔬𝔳𝔢𝔯𝔶.𝔠𝔬𝔪 𝚊𝚗𝚍 𝚝𝚑𝚎 𝚊𝚌𝚌𝚘𝚞𝚗𝚝 𝚒𝚜 𝚜𝚝𝚒𝚕𝚕 𝚘𝚙𝚎𝚗 𝚋𝚞𝚝 𝚑𝚎𝚕𝚕 𝚗𝚘 𝙸 𝚠𝚒𝚕𝚕 𝚙𝚞𝚝 𝚖𝚢 𝚖𝚘𝚗𝚎𝚢 𝚘𝚗 𝚒𝚝 𝚊𝚐𝚊𝚒𝚗…

"Appalling customer service - avoid them!"

I have used these guys before… but after my most recent experience will never again and will happily recommend my friends don’t either. Having got products at my house only to find out plumbing wouldn’t suit them, I contacted them to return the stock within 3 days unopened. The phone call went well with the rep very helpful. Then I went to their location to return and the experience was appalling. I was belittled for getting it wrong, there was huffing and puffing from staff to make it clear I was a gross inconvenience…. Then came taking the stock to ‘door 3’ where the experience intensified. Swearing from staff, being told ‘get it out, get it out’ over and over while I struggled to lift the heavy items. The gentleman next to me explained he was having the same experience for returning something. I will shop where a company treats humans with respect from now on. And clearly that’s not at TradeDepot. Stay away is my advice

"Atrocious Service"

Atrocious service avoid dealing with Trade Depot where possible, lazy staff, poor timing, late on delivery & on hold for over 20 minutes to simply enquire about my goods only to receive rubbish lip service

One solid star 🌟 pffft!

"DO NOT BUY FROM TRADE DEPOT"

Have bought lots from Trade Depot.
Everything has come with issues
Bought bathroom cabinet and top. Top was chipped, they replaced in good time.
Shower kit, took nearly a year to get all the parts with tons of emails. It was suggested i lost parts. My house went without a working shower for months.
My washing machine was 2 years old and died due to bearing failure, trade depot offered to subsidize repair even though under consumer guarantees ACT a washing machine should last seven to ten years.
They picked up the machine and decided it was unreparable and offered me a replacement, The replacement was second-hand, dirty and stinky. Covered in dents and scratched.
The machine i sent back was immaculate!!!!
After emailing i was offered a pitiful $50 store voucher.
These guys are rip off artists, who hide behind terrible communication frustrating people to the point where they just give up.
I give up and I'll never buy off then again and highly recommend you don't either

"buyed beware"

I bought a wizz bang toilet with bidet, it failed after 3 months, it took 4 months of no contact from them, except regular replies to my email saying my case is resolved, ticket closed. I finally got Raj the Owner to ring me and it still took 2 months, after suppling more fault product attempting repair it, to get it replaced. Now the replacement one 7 months later has stopped working, its been 2 months with the same duckshoving, and emails saying case closed, Ive asked Raj to ring me and still ZERO. Im now considering going to the commerce commission and fair go.. unfortunately I cant give minus 10 stars..Pity

"Wish we had read the reviews before…"

Wish we had read the reviews before making a purchase.
We bought a washing machine little over a year ago. Within months, our clothes were being stained. Unable to remove the stains and numerous items can no longer be worn. We raised this with trade depot, who sent a technician out to check the machine. Basically, it’s not fit for purpose in that softener cannot be used in this machine (despite having a designated area for the deposit of softener). Apparently, this isn’t a fault on the machine. We simply shouldn’t use softener in washes! We’ve now been invoiced for the technician review! We have a useless washing machine, leaving clothes dirtier than they were when they were put in the wash and a bill for the pleasure of a technician confirming this!
Will not buy from trade depot again.

"This is the third order."

This is the third order and amazing service as usual and all couriers excellent thank you

"I wish I could give no stars…"

I wish I could give no stars whatsoever. Diabolical. Just don’t do it. Don’t buy from this company. So so bad. Legit can’t even organise a you-know-what in a brewery. Still waiting on a refund. Fridge never even came. Genuinely. Just don’t do it.