"hiding previous purchase on account"

Why have they hidden all previous orders when I log in to my account? I have a warranty issue and I can't even find the order number! have they hidden these on purpose to make it harder for customers to make a claim for warranties?

"Have waited over a week for Oder rang…"

Have waited over a week for Order rang and emailed have had to stay home all day waiting it's now 5.30pm had to ring yet again to ask were is my oder.they need to sort out better communication and sort the delivery service poor service.

"The service and quality is not worth supporting this place"

Paid for two bathroom suites, both damaged on opening by professional installers, 10 minutes notice for delivery, slow communication even following phone calls, delays put several thousand dollars on the job ... avoid this place from my perspective and tradies.

"We have now received the incorrect…"

We have now received the incorrect product 3 times from an order going back to November. We have called Trade Depot over 30 times and every person we speak to assures us we will be receiving the correct item and we still wait. We get told the manager will call us and we still wait.
This has been the most stressful purchase i have ever made, caused huge delays in a major renovation and also huge additional costs due to return visits from tradies.
So gutted with how appalling this has been.

"Great customer service"

The customer service in the christchurch branch has always been impeccable and this last visit was no different. The manager was called upon for a question and they dealt with it with professionalism, understanding and satisfaction. Thank you for ypur help

"never use this company if you need a…"

never use this company if you need a large it delivered . ordered shower 19 days ago still haven't got it .have rang 3 times , the people on phone dont give a S... told delivery yesterday now saying another few days ..customer service they say ...yeh right

"2x Faulty Appliances & 2x Rubbish Customer Service Reps"

Bought ‘Vogue’ model dishwasher & w/machine. Had trouble with both appliances! Dishwasher door leaked (ruined kitchen joinery) and wire inside w/machine broke (tripping the electricity switch for protection to whole holiday apartment). Replacement dishwasher was to be delivered and faulty one picked up. However, only a pick up was organised and no replacement. Had guests holidaying in apartment, they were going to be without an appliance until who knows when! (I had paid cash for both appliances and to be left with nothing for a lengthy time was not an acceptable option). Spoke to a useless customer service rep who told me a whole lot of rubbish & said they would look into it & organize the replacement & pick up at same time, they said they’d to get back to me but NEVER did!! Days go by, I had to ph back to follow up to keep the ball rolling!! I’ll know who cust service rep was if I hear her name & voice again.

Re: w/machine - spoke to Praise who is an absolute useless customer service rep!! She was to organize a ticket for a tech to carry out repair work. Praise told me 3 times in her conversation to me, to look out for the confirmation email - NO EMAIL CAME!! Again, I had to ph back to follow up and keep the ball rolling!!
On both occasions, holidaying guests were greatly inconvenienced!!
Even though the company offers a relatively good concept, they were let down by 2 absolute rubbish cust service reps offering poor standard of service! Also, not impressed both new appliances were faulty and not 100% up to standard!! Will not purchase from here again and definitely will not recommend Trade Depot! A most disappointing experience for me on this occasion!

"Phoned 4 times This is now the 3 rd…"

Phoned 4 times This is now the 3 rd time they have told us we will receive the delivery of a dishwasher Shocking service We bought it nearly 2 weeks ago and still no delivery Do yrself a favour look at all the negative responses from others
Michael Hines

"Bad after sales experience from Trade Depot"

Horrible after sales experience.Purchased a new Stove from Trade Depot. It was damaged upon delivery. I took photos and sent the information as their web site says for the warantee with in 24 hours of delivery. No one phoned me back or returned calls. No follow up it has taken me 6 months of me chasing them.They have not replaced the stove. A week ago they made me an offer for $100.00 in vouchers as they do not have any replacement models left. No surprise after stalling me for Six Months. The store bully you as they have your money and don't give a dam after its in their account. Go to a retailer that cares and will not cause you loads of stress. If you read the poor reviews and their standard reply seems to show a repeat of bad service. All words and no action to improve.

"TradeDepot Poor Service"

TradeDepot: Good prices & product range.
That's where it ends, especially if you live in area outside of their stores. Have used several times for small items OK, delivery slow but acceptable.
Just recently ordered vanity online, I live in Wellington took over 2 weeks to deliver and only cabinet arrived, no basin top. Called to try and chase up basin top, got different versions of status depending on who you speak to. It never shipped despite them blaming delivery driver. Item only shipped today so another week or so of waiting.
Also delivery driver advised of delivery 1 minute before arriving, luckily I was home.
Basically TradeDepot's systems are broken, supply, delivery, customer service all poor!!
1: Sort out your warehouse logistics, should be impossible to ship incomplete vanity.
2: Use better delivery companies, 14 days delivery for item in same island isn't really acceptable service, quicker to receive items from overseas.
3: Train customer service team better, they couldn't answer questions on products or basic shipping query like when does your Hamilton warehouse ship to Wgtn? I got 3 different answers to that question depending on who I talked to.
Basically don't recommend buying any large items if you don't live in Akld, Chch or Hamilton. The chances of a cock-up are high!!
Update 9 Feb: I still don't have complete vanity
Timeline:
15 January – Order bathroom vanity online
25 January – vanity cabinet arrives without basin top – Advised TradeDepot
26 January - TradeDepot arranges shipment of basin top
29 January – Basin top arrives late afternoon by courier (dropped off no signature)
30 January – Plumber discovers top is damaged when unpacking to install
30 January – Contact TradeDepot about damage
31 January – Replacement basin top ordered
9 February – Basin top arrives at 6:43pm (courier dropped off & ran off-no signature) box badly damaged
9 February – 8PM Examined box contents when arrived home – BASIN IS DAMAGED AGAIN !!!
25 days after ordering online, no better off.