"Pay the extra go with mitre 10 the…"

Pay the extra go with mitre 10 the amount of stress this lot put you through there so called manager Jill never does what she says she is going to do and they totally mess your order up, make sure you check on delivery be warned you need to open every box. I would never use this outlet again and warn others to steer clear

"Worst customer service"

Worst customer service. Waiting for replacement fridge (under Warranty for 2 months).
Now major issues getting delivery. No one responds and I keep getting text saying delivery on way and does not show up. No one knows whats going on there. No one responds ontime to emails.

"I had a problem with an oven purchased…"

I had a problem with an oven purchased some time ago. I managed to get hold of someone after a lot of hassles and was promised a repairman would come to have a look. 8 weeks later still no contact and unable to get on line or talk to anyone after many attempts. I ended up going into the Christchurch store and spoke with Sam Fairbrass in the office, explained my problem and 5 hours later a repairman came and fixed my oven (a very minor problem). If all the staff were like her there would be no arguments or complaints. Well done Sam you're a credit to the company with your attitude and efficiency. Go well girl.

"I placed an online order on the 24th of…"

I placed an online order on the 24th of July. On the 28th of July I received an email saying my order had been scanned and out for delivery. It gave me an estimated date that my order should be arriving on the 31st of July. It didn’t come that day. The next day I checked on the tracking and it pretty much went from saying it was out for delivery to “arranging delivery” I don’t know if my order was even out for delivery in the first place now. It’s been almost 2 weeks since making my order. How long does it really take?

"Terrible customer service team"

Terrible customer service team. Budget quality items . Wish I never brought a fridge from there it stoped working after 2 weeks and now it’s been almost 3 months and still not working the customer service is terrible haven’t sorted anything.please please don’t buy anything from there!!!

"terrible, no communication between themselves or customers"

honestly, the left hand doesn’t know what the right hand is doing. i had an item on back order, received a text stating it would be delivered today. if not available to email the truck (address given) and i asked if delivery could be by a certain time as i had work. waited and waited todY and nothing . rung TD (waited over 1/2 hr) and lady said she would cancel todays delivery and reschedule. asked me hold the line and she then hung up.
whilst i was at work, i received a call advising the truck would be at my place in 20 mins , so the lady didn’t cancel the delivery at all, i explained the situation and the driver said he could reschedule only the office can.
an hour or two later another text stating truck would be at mine in 10 mins, then another text stating i missed the delivery…….
tried contacting TD , can’t speak to a human, emails take days to answer and no agents online to help. left message on messenger but says there team are small and will get back to me within 24-48 hours!!!!! i rung the delivery driver who stated he is a 3rd part delivery agent and only the office can organise delivery, still don’t know when i am getting my washing machine !!!! you’ve had my money for 6 weeks and i still haven’t anything to show for it

"Total rubbish comms and service."

We bought some items on the 8th June from Hamilton and asked to put onto the interest free terms. They put it on a 3 months rather than 2 years so said they would reverse and reload the items on Q card.
Noticed they hadn't reverse the 1st so rang them to sort out and assured they would. After multiply emails and calls which they never reply to or ignore you it still needs to be sorted.
Q card told us they should be able to do this with ease. Trade depot told us they couldn't and they would put it onto our bank card and we would have to sort out the Q card.
Overall comms and them trying to ignore us seem to be a trend and basically they have a hope you will go away if they do not sort this out. Still currently over $600 out of pocket and getting very frustrated with the total lack of customer service.

Update, still no contact from Trade Depot as promised in the reply. This sort of goes along with my experience in dealing with them.

"Click and collect is a waste of time"

Ordered a washing machine which is in stock local Wednesday morning for click and collect, it's now Saturday evening and still not ready for pickup.

Click and collect should be same day, at worst next day... Delivery would have probably been quicker.

It's a washing machine, nobody orders these because they have time to wait around... If I knew how I'd cancel the order and buy from somewhere else

"Slow service and low quality of product"

I had an extremely bad purchase and customer service experience recently. To begin with, I purchased a dishwasher in May, along with installation and removal of the old machine. However, the delivery took nearly a week, and the installation service never happened. Despite sending them nearly 30 emails to address the problem, their reply was always the same: "we are processing your request."

Frustrated with the lack of progress, I decided to request a refund since I found someone else who could install and remove the old machine. The situation took a ridiculous turn when the new machine arrived with a clear dent on its surface, and it was not working at all. I had to contact their after-sales team to seek a resolution. During this waiting period, I also requested a refund for the installation charge since I did not receive the service. However, they delayed the refund process until July.

To make matters worse, I discovered that the reason for the delay in processing my refund was because they did not have my account number. I couldn't believe that such a simple request took so long to resolve. After numerous communications and wasted time, I finally received the refund, and they sent someone to fix the machine.

Based on this terrible experience, I would never recommend them to anyone!

"SWIFT REMEDIAL ACTION"

SWIFT REMEDIAL ACTION
We had a delay with our order. However, the Retail Manager Sachin Vohra was very apologetic and very quick to remedy the problem. He was professional, empathic and very easy to deal with. The company are very lucky to have him.