"I wish I read the reviews on this…"

I wish I read the reviews on this company before purchasing. Ordering online was a breeze of course because that’s the payment part. I received 3 delivery notifications to say my fridge would be delivered on 30th June, driver will call 30 minutes before arrival, also confirmed by CS (20-30 min wait time) I took the day off work to wait for delivery never arrived and no phone call from driver or CS to advise delay. I had to go to work the next day, received a notification txt from a no reply number at midday driver is 10 minutes away. I couldn’t call the driver to tell him I’m not home. I went home after work and was in absolute shock to see my fridge on the driveway! It had been sitting there for 6 hours and no contact from driver to say he’s left it on driveway. WTH Trade Depot! This driver should be fired! This was your driver it was a TD truck sort your drivers out. Do they expect customers to be sitting at home all day everyday waiting with no communication? Negative zero star would never buy from these people again.

"Purchased vacuum recently"

Purchased vacuum recently. Need replacement brushes already. Unable to have any contact or reply from them.

"Don't waste your time or your money"

Purchased a shower over three weeks ago and chose free delivery option. Took over a week to be delivered and delivered in torn packaging with parts missing. Contacted them and asked for replacement due to damage has been two weeks and I am still waiting for them to collect having spent many hours with them asking for more evidence - have given them photos and security camera footage of condition of package - and now they tell me they are going to charge me for the return freight. If someone ever turns up to collect it I have serious doubts that we will even get a refund. Never again will I deal with this company.

"Bought a tumble dryer"

Bought a tumble dryer, wanting to use in first week we bought it and tumble dryer doesn't work. Took it back in same week. Got there informed me they will have a technician look at it and then decide if repairable or have to replace. How do you buy a new product and then they tell you they have to check if it can be repaired. If you bought a new product it needs to be replaced immediately or refunded. If I new this will be the case I would have gone and buy one at any other store.

"Bought new gas hob just not even month…"

Bought new gas hob just not even month ago. It stopped working. Dealing with customer service is such a mess no one is answering the calls such a pathetic customer service. would never recommend anyone to buy the product from them. I am thinking of the returning the product if not sorted

"Order error resolved efficiently."

The customer service provided to resolve my order error was outstanding. After placing an order in-store, I realized that a few items were ordered incorrectly and required changes. Magda from the customer service team promptly followed up on my inquiry, reaching out to me through both phone and email. Thanks to her efforts, the matter was successfully resolved within just a few days.

"Order ref 100346459"

Had purchased instore before.
'BS' online trading. Ordered a product online with an available status of the product . Got an email confirmation of the product was on the way. It is a month now.
Later I contacted them, getting no response, was told it will be delivered on the 8th of June 2023.
Today, was advised will be the 15th of June, because they are still waiting for the shipment.
Why the 'F' mislead a customer with an available status of the product on the website, notifying product on its way response, then advising the delay, just to find out the product was not in stock to start with. 'FBS' that is all I have to say. I thought the tradedepot had a reputation, but their online is crap. I have emailed for a refund via email. Wondering if I will get a refund and if so when?

"Don’t bother!"

Appalling service bought a toilet that was in stock but nope it wasn’t so they will deliver it still waiting 5 weeks later no communication and everytime I try and contact them I’m on hold for over 20mins, their live chat doesn’t work. Absolutely disgusting!! Not worth it and the toilet was actually cheaper somewhere else I want my money back but can’t get hold of them. Will never go there again!!!!

"Purchased a 718L freezer were told…"

Purchased a 718L freezer were told there would be a 6 week wait as it was coming from Hamilton supposed to have been in christchurch Saturday now monday told it won't be here till august getting a refund absolutely hopeless

"Trade depot hamilton does not have a…"

Trade depot hamilton does not have a phone number you can't even talk to any one in store to confirm If they have a product or not .
They have a nz wide contact number which goes to auckland and they said hamilton sells everything auckland sells . They don't