"I have been looking for these frames"

I have been looking for these frames
everywhere and was a simple 5 step process and i got a discount. Putting in my prescription was quick and easy. Just waiting for them to come in now.

"Ordered glasses in November"

Update: the glasses were finally received. Told shipped 12/22 but didn’t ship until 12/28. But were received in great condition and are perfect. So thank you. Better communication when you experienced the delay would have been nice. I have changed review from 1 star to 4.
Ordered glasses in November. Have sent theee emails requesting information. Have not had a single response. They accepted the money. But have not informed me of the delivery date for the product. Right now one star willing to adjust that review if contacted by them with answers. I want to believe they are ethical.

"I had ordered a second pair of the same…"

I had ordered a second pair of the same style and prescription but forgot to change the frame color. I called and they graciously changed the 2nd Frame color with no problem!!! Thank you so much!!

"Terrible customer service AVOID AT ALL COSTS"

Terrible customer service as many have already expressed here and throughout other platforms. I’d advise you to not order from this company. I placed my order on 12/01/2022 for 2 pairs of glasses both with prescription lenses. 12/02/2022 I sent 2 emails (with order numbers included) trying to cancel this order since I was made aware of how many people had awful experiences with this company. No reply to both emails. 12/05/2022 I sent another email again trying to cancel the order. 12/06/2022 I receive an email asking for my order number (I had already included the order number in the original emails) and then stating “Orders once shipped can not be canceled and refunded before they are delivered. If you wish to cancel the order after it has been shipped, please wait for your order to be delivered and start the return process within 5 business days of receiving the package.”
Apparently these guys are the fastest prescription lense manufacturers in the world! 5 days and they’re implying my glasses are ready AND shipped! Wow!
Unfortunately, this isn’t the case. I send another email informing them of my several attempts to contact them and that all previous emails had the order number already included. They reply “As mentioned in the previous email, orders once shipped can not be canceled and refunded before they are delivered. If you wish to cancel the order after it has been shipped, please wait for your order to be delivered and start the return process within 5 business days of receiving the package.”
It seems they have no interest in helping their customers and upholding their “hassle-free” return policy.
If this matter isn’t resolved soon I will be getting my bank involved.
Terrible experience I would not recommend under any circumstance.

"First time ordering online progressive…"

First time ordering online progressive lenses … they were perfect ! Had many questions and staff was very helpful . Great experience.. will be ordering another pair

"Great customer service"

Great customer service . I had a problem deciding on frame and called to cancel because I no longer wanted the frame I had picked out. Spoke with the owner and was able to change frame. Will differently be ordering from them again.

"shopping was easy with great website…"

shopping was easy with great website design
everything was explained so that choices could be made with confidence that I'm getting exactly what I want
I will be using GlassesPros.com in the future

"#1 in Customer Satisfaction"

GassesPros offers a high quality product and friendly, efficient service. They’re not happy till you are! Highly recommended!

"Absolutely easy purchase..."

Absolutely easy purchase...Called customer service with a question, waited on hold for 7 seconds, and my questions were handled by a delightful young lady...So far, I couldn't expect anything more!

"A 5 Star Experience Indeed"

Absolutely a "5 Star Experience" if there ever was one. My order status was "Processing - Lens Verification", not knowing what that meant, I placed a call to customer service, the call was promptly answered and the representative explained that there was nothing on my end to be done and with that I was satisfied. However, the representative was not! He said that since my lenses hadn't been ordered just yet that he was going to upgrade them to the 3rd tier! Being the research hound but frugal shopper that I am, I had already longed for those awesome lenses but alas, they just weren't in the budget so I ordered 2nd teir (mind you the prices are just about rock bottom as is, which is double awesome) but God shined his light on me and I can't wait to get my new specs. GlassesPros is now in my bookmarks & I won't hesitate to buy here again. Oh and, Ive got insurance which has been made just about useless b/c my complete pair plus extra frame was some $35 cheaper here, than my last single pair, with insurance purchase! Thank you GPs!!