"Xyra was helping me with a return"

Xyra was helping me with a return. I was passed the 5 day return policy. She got approval for my return. When I couldnt log into my acct to do the RMA, she completed it for me. That was so nice and generous for her to do that. Very appreciative that someone over the internet "heard" me and "listened" to me. She was great at answering all my questions too!

"I have been trying to get a refund for…"

I have been trying to get a refund for almost a year. It is still going no where. I have tried talking to representatives and tried submitting a report and still no resolution. I originally placed my order in December of 2021.

"XYRA HELPED ME CONFIRM MY PURCHASE…"

XYRA HELPED ME CONFIRM MY PURCHASE AFTER RECEIVING SEVERAL ERROR MESSAGES ON THE WEB SITE.

"This package has had a shipping label…"

This package has had a shipping label prepared for 3 days. It has never left the facility.
I ordered frames without lenses. Turn around time is very poor. Communication with this company is very little to none.

"I would recommend them higly…"

Just like any business these past couple years it is crazy right now, but after getting a chance fo talk with the owner and actually hearing him out. Then having him explain in depth the issues with my order, how they are being fixed and trying to get my order correct rather than just just rush out a bad or damaged product. I am very impressed and understanding of the issues. I would recommend anyone that needs glasses give then a shot and you won't be disappointed in the product you receive

"Great service"

I found exactly what I wanted but had a hard time placing my order. Calling the company, I kept going to voicemail. When I started a chat, I was connected to Xyra, who was fabulous and helped me with everything! She was patient, polite, and knew exactly how to help me! If these glasses are as great as they look on the website, I’ll be back. Thank you, Xyra!

"Still waiting"

Order # 000001823

Still waiting for this order! I ordered on September 9th and it’s October 4th now. It has not been shipped so who knows how long I’m going to be waiting.

"Easy purchase!"

Easy to look for and purchase the glasses I wa s looking for! Thank you!

"customer service!"

Great customer service today in helping me (on the phone ) to find a previous order so I could make sure I was ordering the correct item today. Thanks!

"the website is very user-friendly and…"

the website is very user-friendly and the price is reasonable and the design is very modern fits what I need I highly recommend Glassespros.com, especially for those people who are really busy and don't have much time to drop by their local eye doctor.