"Easy website navigation"

Easy website navigation, shipping information and checkout.

"terrible customer service!"

I’d give them 0 stars if I could. After waiting 4 weeks, I contacted customer service and they kept saying the order was shipped. Finally after 3 months they said the frames didn’t pass inspection so I’d have to order a different frame. After over 4 months of waiting I asked for a refund. Contacted Smith directly, and a week later Smith sent my new sunglasses.

"The use of the site was very easy and…satisfying!!"

The use of the site was very easy and great options!

"Great glasses at discount price"

I was at my optometrist where I saw the glasses I wanted and they said if I didn’t order right now they may not have in stock. So I copied the code down and the style number and found the exact thing on the site and a much better discount and it took me five minutes to check out.

"I love this company"

I love this company! Not only is the site easy to maneuver around, they have a wide selection of frames and the best price anywhere.
Thank you

"i questioned the order shipping time…"

i questioned the order shipping time estimate and found the order mistake i made (the type of the lens). i would not realize it if the customer svc person asked me again. she/he was able to fix the mistake on the spot for me. very helpful.

"Fabulous!!!"

I found a beautiful pair of glasses at my local eye place, I priced it out and it came out to be quite a pricey ticket. I found the same pair at GlassesPros.com with the top of the line progressive and transition lenses that came out to be a fraction of the price!!!
Customer support is excellent and very responsive. I did contact them to find out the time frames. It will take a bit longer to get your glasses, as it is a family business. Over all I am VERY pleased with my glasses and the customer care that I received!

"Worth the Wait"

Happy with glasses that arrived, they were on back order, and l got the chance to cancel or wait. GlassesPros gave me a time estimate which turned out to be accurate. Prescription correct, cute case and worth the wait. Polite customer service.

"I would not even give 1 star"

I would not even give 1 star. After 2 weeks the website was revamped... and I lost all log capability. After calling and reaching out via chat I was told to create a new password. But my order was gone! they assured me that it was still being worked on and I would get emails along the way. I paid for expedited shipping. I waited over a month! and when they came I couldn't see anything!!! called them and they stated I needed a signed note from a DR. before they would refund. My doctor confirmed that they were incorrect and they stated a new pair of lenses would be coming ASAP... 2 months later they are still telling me they are waiting on the provider. So I ask for a refund. they would only refund part of the order.. hang up and send generic emails! I will be sending this very review to all the web. I waited 3 months. I was kind and patient but this is ridiculous I paid $240 bucks for NOTHING DONT USE THEM!!!!

"Agent responded to my request within…"

Agent responded to my request within minutes. Customer service was 👌.