"Most helpful telephone experience in a…"

Most helpful telephone experience in a long time!

"My previous comments I’ve removed as I…"

My previous comments I’ve removed as I finally managed to get hold of them. In essence they had included the second opinion fee I’d paid but it wasn’t stated on the email document I received; I wanted to put this right so all is well. 👌

"Excellent Customer Service"

Excellent Customer Service - I'm not great at understanding insurance claims and the lady I spoke to took the time to explain it to me in layman's terms and answered questions without laughing at me

"Great customer service"

Great customer service, always helpful, have had policies for our dogs for the last 29 years. Highly recommend lifelong policies.

"Excellent"

Excellent, as always. Without exception everyone I have spoken to has been very helpful and very knowledgeable. Thank you.

"Helpful and prompt customer service."

Helpful and prompt customer service.

"A prompt service from the kennel club "

My vet and the kennel club dealt with my bill promptly which took much of the stress out of a stressful situation. My lovely dog Maisie is on the way to recovery.

"Really good and we are very happy with…"

Really good and we are very happy with them

"A very pleasant experience!"

A very pleasant experience and went the extra mile on the phone.

"All around Excellent Service "

Thanks to Carol for her really helpful explanation of options available to me on renewal of my annual policy. It was a worth the call, and also provided some good savings across the year. Highly recommended.