"Solid platform, reasonable price..."

Good platform that gives us good visibility of our website visitors. Used it for 3 years and find that for us, it allows us to contact companies we feel could be benefit from our products and services. We know that for those being called it can come out of the blue, but as long as you are helpful in tone and offering on the call and don't push for sales immediately, it can allow you to learn more about who is out there, make new relationships/network and increase sales opportunities. Its a win win as those that do require our products are better off also. Overall a solid tool at a reasonable price point. Would recommend to those that have consistently medium/high web traffic, have a product range that requires some education before buying (so you have something to discuss when you speak to them) and for companies that have a business development team with time to use the data this platform provides.

"Could this be a GDPR Breach??"

Unsure where they found my email address as I hadn't signed up for their spam emails constantly badgering me.
I try blocking them but they still clog up my junk folder. I'm hesitant to respond in case that confirms me as a target and puts me on another spamming list.


Edit: In answer to the response from Lead Forensics, I didn't sign up to the list, so I don't need to unsubscribe from anything. The onus isn't on me to work to your system, it's on Lead Forensics to check their systems and only send emails to those who have opted in. I am not confident in your statement of being GDPR compliant. I have received another email in the time between my initial review and editing. It's unacceptable.
In summary, I can't unsubscribe from anything I didn't subscribe to in the first place. Please rectify the situation immediately.

"Annoying spammers"

Annoying spammers, keep nagging me with emails sent from a bunch of different domain names (indicates non-legit practices used by spammers). I can't tell anything about their business other than that I would NEVER EVER use their services. If don't reply after five emails, do you really think things get better by nagging me with even more? I didn't opt-in. You are harrassing me!

"Dozens and dozens of unsolicited spam…"

Dozens and dozens of unsolicited spam emails to one of our non-public email addresses in the past weeks. Get your act together. Either you have been hacked or you have a horrible attitude towards privacy.

"Limited value now, would not recommend"

I was previously a fan of Lead Forensics, having used it for almost two years. However, the value of the software has evaporated recently with a sizeable chunk people working from home (something which many expect to continue). To put some numbers to this, we had approximately 250-300 companies appear in Lead Forensics per month prior to Covid, and in July / August it is looking more like 50.

The line from Lead Forensics is that more and more businesses are getting their VPNs put in place, and that they expect this to increase (and I'm sure they will have some stats to back this up), but it is not going to return to the levels of Q1 2020. Will their price change? Well, they've not been happy to renegotiate with me (same price, yet lost 80% of it's value to us) so we've cancelled the agreement.

In addition to this, their communication has been terrible over the last few months. Our account manager replied to no emails between April and June, finally getting back to us saying that there had been an issue with their system (their invoices and emails from accounts team worked pretty well).

They are going to have to be far more flexible than they currently are being moving forward. I never really write reviews, but the way Lead Forensics have handled the last 4 months has left a bitter taste. They have certainly lost an advocate of their product due to their hard position they've taken and poor comms - very short sighted.

"Powerful software, great help setting up"

Kyle has been brilliant at helping me to understand and set up Lead Forensics on the website in no time at all.

My heart sinks every time I'm asked to teach myself yet another bit of software. "Don't worry, it's intuitive" they say. Yes it is, but having someone like Kyle to answer my barrage of questions and to then show me in 20 minutes features that I would not have got around to understanding/discovering until a year later makes all the difference!

Lead Forensics in 2020 is extremely impressive. It's ideal for a niche market like the one that I am dealing with on this website project.

"This is a great tool for us"

This is a great tool for us, even though we are not 100% up and running it is good, and the training held by Adam Tolmie has been excellent all the way through

"Great tool to have if you don't want to…"

Great tool to have if you don't want to miss out on potential leads that are visiting your website and stay quiet.

"Lead Forensics takes the lull out of…"

Lead Forensics takes the lull out of post lock down!
I was delighted when my director decided to take on Lead Forensics. The software is extremely user friendly and easy to navigate plus there is an extensive suite of training tools to gain knowledge and confidence when it suits you. Being assigned a personal customer success manager who sticks with you and shows you exactly how to get the best out of this software, in bite sized chunks so it is never overwhelming, is a real plus. Our CSM is Francesca Davis and we could not be happier with her interaction with us so far. She has such an obliging nature and is very able to quickly answer any query we may have, showing a helpful demonstration in the process. Our regular meetings on the web with her are so encouraging and her infectious enthusiasm and desire for our success is very motivational. Couple this with Francesca's solid knowledge of both the products and the processes we use in tandem with Lead Forensics makes for a winning combination. The very intuitive layout and information gathered for you in Lead Forensics makes following leads up very much quicker and easier. Knowing exactly what a prospective customer is interested in is invaluable especially during an initial approach. The fact that the software is always individually set up for the benefit of enhancing the systems process you already utilise, rather than requiring you to get other new software alongside, means that you get the chance to really get to grips with a tool that will revolutionise your conversion rate regarding website visitors without breaking the bank.
I would without doubt recommend Lead Forensics to any SME especially now, post lock down, when every lead counts. Thank you Lead Forensics and thank you for all your ongoing help Francesca Davis, together you make my job a lot more enjoyable and successful!

"Very Professional"

We were new to lead forensics, it’s a great tool for our company to use to help generate and convert leads. The training received from Adam Tolmie was first class and made the tool so simple for all of our sales team, which isn’t easy!! Would highly recommend Lead Forensics, and Adam in particular.