"Outstanding customer service"

We have had really excellent customer service from our contact at Lead Forensics. Jordan has been brilliant at guiding me through the system, very clear in explaining the detail, and very supportive in helping me to make the most of the data and to keep me on track. He is always looking for ways to improve our use of the system, and goes out of his way to be helpful with suggestions and comments. It really has been a great experience working with him, his intelligent and friendly leadership has really contributed to our understanding and use of the Lead Forensics system. He has been an inspiring colleague, and really helped us to maximise the usefulness of the Lead Forensics system.

"Horrible Spamming Company"

Horrible spamming company. DO NOT DO BUSINESS WITH THESE CROOKS.

"New customer"

We have just started working with Lead Forensics so our review is relating to the initial sales process and the interaction from the Sales team and ourselves.

Lead Forensics made direct contact with myself as MD of a small business. The initial call was short, polite and really clear about the services they were offering. Despite being extremely busy, I felt their approach was extremely professional and I was prepared to give them half an hour of my time to look at what they did.

Our meeting was held via zoom and both Si and Matthew provided us with details of the service they offered in a really clear way, they also provided us with solid data to show the return on investment. They offered a free weeks trial of their tool and we took up their offer. During the course of the week they remained in contact with us and provided us with key information regarding the people touching our website.

We had a second zoom meeting where we given the data from the trial. Their portal is exceptionally user friendly and very data driven which means we are able to target our business development activity better and look at what support any potential new clients are looking for.

Both Si and Matthew were extremely professional, they built and excellent rapport with us and was extremely helpful in helping us understand the data. We have decided to sign up to use their services for a year and if the rest of the teams are as engaging as them then I am sure we will have a very good working relationship.

I would highly recommend small business owners give them a try.

"We've found LF to be an efficient and…"

We've found LF to be an efficient and trusted partner in our lead generation and SEO work

"Lead forensics is a great tool"

Lead forensics is a great tool which is very useful to us. Our success manager Jordan Taylor is essential showing the team the best practices using the visitor data.

"Believes that spamming people is a…"

Believes that spamming people is a legitimate way of making new business leads. It worries me that a company which is supposedly so good at generating leads/SEO etc. needs to use such underhand tactics to get customers.

Also, isnt it interesting that MOST of the people giving 5 star reviews on here have 1 review.... or am I just cynical?

"Nuisance calls and e-mails."

Nuisance calls and e-mails.
They do not remove you despite asking MANY MANY times.

EDIT TO REPLY TO THE BELOW:

Despite writing this THEY ARE STILL SENDING ME E-MAILS!

EDIT - NO2:

After adding they above they decided to try to report my review to trustpilot claiming that I hadn't had a genuine experience with them! Considering in their reply below they acknowledge that they know who I am, this is ridiculous and clearly a lazy attempt to try to remove evidence of their poor customer service!

"They keep on reaching out, regardless of what you say..."

I have been contacted by Lead Forensics multiple times during the last year or so, each time by a different person.

To each person, I've stated that I'm not interested and asked to be removed from their call lists/flagged as "not-to-contact" in their internal CRM. All the reps that have called me have said "Sure, no problems!" but obviously haven't done anything about it.

When I've been approached via LinkedIn (5 completely new reps), I've always responded to their InMail with: "XXX, can you read my messages?" upon which they've answered, "Yes, I can see your messages". I've then gone on to ask them not to contact me again and complain that I've said this to their colleagues numerous times before but they still keep reaching out and I want it to stop. What happened next? You guessed it, nothing...

All in all quite fed up with having to repeat the same message over and over again.

UPDATE:
Thanks for the reply Georgina. I have reached out to the email as per your advice.

I do see that you have reported my review as a violation against Trustpilots guidelines, something that I find very hard to believe. This was a very honest review and I'm happy that you have replied and I hope you too take the opportunity to address this topic internally to hopefully ensure that this doesn't happen again, or with other people.

"Sam and Lead Forensics have ensured success."

Sam Drains has been an absolute star supporting me through the entire onboarding process and being there to support and ensure I get the most out of Lead Forensics. Like all things, you need to work at making the most of the data you have and there is no doubt that if you take the time each day to qualify the data and get it to your teams in a timely manner you will get a return on your investment. Sam has ensured that I have a process that works and not only that she is a delight to work with, responsive, clear and fun!

"Lead Forensics - great Marketing tool"

Our company signed up for Lead Forensics at the of 2020 and i've just completed my 12 step training program with Samantha Drains. LF is a great tool and Sam has been an inspiring mentor. I now feel well equipped to tackle the various tools the platform offers, safe in the knowledge that Sam is just an email away! Highly recommend both.