"This company has had my money since…"

This company has had my money since 31st Oct 2024 still have not received goods
Keep giving me dates then nothing happens
do not buy from them
I have now given this a deadline after that I will be in touch with my credit card company to get money back
Absolute appalling attitude would not recommend to anyone

"Purchase items with caution"

Purchase items with caution

I purchased two hyndai power products from this company, which I later had to return as one of the items was faulty upon delivery. The item was also of a lower quality than comparator's products. Nearly 3 months later I am still waiting for a refund on these items. Genpower says they've made the refund but if you go on my account it doesn't show. Also, beware, they take 5% off you if you decide to return their products even if you are concerned about the quality. This isn't mentioned at the time of purchase. I will never use this company again.

"Prompt Service"

The gentleman Poonam Shanto was first class in dealing with my problem after I bought a refurbished rotovator and a part was found to be damaged, he asked relevant questions and he was able to quickly solve the problem, and within 48 hrs I received the replacement part, brilliant.

"Excellent service by Jade…"

Customer service representative Jade was very helpful and resolved the issue quicker then I thought. Promote & effective communication by Jade also company provided free of cost service and repaired the tool within a week. Great service really pleased with it 😀 👍

"Excellent service from Poonam with a…"

Excellent service from Poonam with a speedy considerate response.

"Excellent customer service with the…"

Excellent customer service with the company and very fast response and very helpful prevash who we with today can't thank this person enough and the other people who we dealt with.

"Had a problem with my fairly new…"

Had a problem with my fairly new Hyundai compressor.
Shadiya Khodabocus from Genpower dealt with it immediately. Day later the spare part is on its way.
Thank you.

"Chainsaw caught fire "

Brought a chainsaw and had to send it back within months for repair. Which they were great and handled very well.

It then broke again with a rattling noise and flames coming out of it. I sent it back to be told they fixed it and it's all okay.

Received it and within minutes it was rattling and and flames coming out of it again.

Many many emails back and forth to be told they mechanics saw nothing wrong with it, even though I have sent videos of the noise and flames.

The person I have been dealing with is trying there best but it seems the mechanics are the one dragging there feet.

"Excellent service resolved my issue…"

Excellent service resolved my issue immediately and placed item in post with 24hr delivery

"Poor build quality. Two breakdowns in less than a year"

Jade and the manner in which she dealt with me was reassuring and polite.
E mails from other sources verged on the threatening and rushing and leaning more towards “get out” for the company.
Considering this was the second machine to go wrong, Jade was the saviour of the companies reputation.
Warranty poor considering circumstances and short actual time in use with both machines.