"Rip off"

Seems like they're focusing more of selling product on Whatnot at above RRP than selling through their website. Price gouging at its most basic. Prismatic Evolutions listed as out of stock on the website yet selling packs at 2.5x RRP on stream

"EXPECT LONG DELAYS (3 month delay and cancelled))"

EXPECT LONG DELAYS (Products are on Back order)

Not clearly displayed that products are on back order and not in warehouse when you buy them. Had to wait 3 months for my product and when I asked for compensation due to the delay they just cancelled my order and provided a refund of the origional price.

This is just stupid when you consider the product is now 3x the price on the secondary market and that supposedly buying these products in November would guarantee the gifts arive by christmas.

DO NOT ORDER PRODUCTS if you need them by a certain deadline or as a gift. No guarantee of timeline and completely reliant on their supposedly extremely slow suppliers.

"Horrable"

Horrable, absolute disaster, unbelivably slow. I have purchased items from this shop many times and it just gets worse and worse as time goes on. No extra stickers anymore, no good communication and devastatingly long delays for delivery. 2 days delivery? How about an almost whole month of waiting for 2 pack sleeves that were 'being waited on backorders' just to delay my whole order of items over 20 pounds, 3 different emails of me asking them what's the reason for that delay and them sending me the same copy-pasted answer, just to make me change the order for items they have on stock for little bit less than the amount I paid, not accepting to return my money back aaaand not even giving me any extra booster or extra card sleeve pack or a sticker or a grain of rice for that matter (not to mention that I didn't pulled anything good). Absolute horse crap site, I will never buy again and believe that they owe me money for all my waiting and delay they caused. Liars and unreliable service. Search for a different site

"Scalpers with a shop"

They're scalpers with a shop. 10 days after Prismatic Evolutions releases they've got booster packs up for £9.95, presumably ripped from boxes that should've been sold to customers at RRP.

Scum of the earth, genuinely the worst TCG shop I've ever dealt with.

"Almost 3 months and no order. Bad customer service"

I ordered an "in stock" skeledirge premium collection and a paldean fates tin for Black Friday (way back in Nov 2024). I have been told many times they are "expecting stock in", but have had to chase constantly. No attempt at a resolution and Ryan in customer care stops replying as soon as you refuse store credit or to wait.

My product still shows as in stock for in store pickup, so why can't they fulfill the order? Still awaiting a response to that question or a refund. I'd be willing to change this review to reflect their actions should there be any.

"Surging Sparks booster boxes "

I along with many others had a delayed Surging Sparks order having ordered 6 booster boxes on 2nd October (a month before release) and eventually receiving a week ago.

Although incredibly frustrating, I can’t fault the customer service from Ryan, responding to emails in good time even though there were little updates available. I have bought from Total Cards many times before and always had a good experience with them and so kept my pre order active.

All in all other than being delayed, which was out of their control, my order was not cancelled and it arrived at the price original paid for it (under £100 a box) although market price had rocketed.

Essentially doing what they should do, in an environment where many others are not.

"AS BAD AS SCALPERS"

With the current demand situation with prismatic evolution, this company is showing out of stock on their site,

Yet are using stock to sell on a live platform called what not for double/triple the amount.

Terrible exploitation from a business

"Pre orders never arrive"

Yes I'm another customer who placed a pre order that waited two months, missed out on a major Xmas present and ended up cancelling the order. This is the second time a pre order has not been delivered. Other sites have the item in stock. They probably raise revenue through orders they can not fulfill. Never order a pre order.
Disappointed their email didn't even apologise when they said they were processing a refund. Emailed them a week ago simply saying "The moment they arrive, we will ensure they are shipped out to you as quickly as possible."
Do they ever arrive one wonders.
Do not use.

"Can't recommend anymore."

These used to be alright but have recently degraded sadly. I've made dozens of orders with them but I won't be ordering anymore.

They regularly oversell products that they don't and won't have stock for so you end up waiting weeks if not months or infinitely for a delivery when you pre-ordered a product months before it's release.

The final straw for me is I now have orders with Total Cards with products that they claim to have in stock, and yet have been sitting unfulfilled for several weeks. I just can't trust this store to actually deliver on orders I make with them. I'd rather pay a little more elsewhere.

They've also started some rather predatory practices - if you look at their stock of new and highly demanded expansions for Pokemon, such as Prismatic Evolutions, you will notice they only sell them bundled with other products. They are using peoples demands for this expansion to sell off stock of other less-wanted products.

It's completely unacceptable. @TotalCards I would recommend you stop selling products you don't have, or hire more staff to fulfill the orders for products you do have if backlogs are literal weeks long.

"Discusting"

Discusting, I pre ordered a Terapagos upc October 19th. Over lots of messages with Ryan, Alex and another it's obvious one doesn't check with the other before messaging. In the end I have ended up with no upc which was ment to be for Christmas. From seeing other comments this is a re-ocuring trait. To further from this clearly can see no respect for pre-order customers. But the worst is they lied about refund time in an email from Ryan I was told 3-5 days then an automated email saying 10 days then Alex tried to pass the blame onto bank processing.