"Greener energy"

Very helpful along the way

"Plenty of helpful follow-up calls"

Plenty of helpful follow-up calls. Neat and tidy installation. They did what they said they were going to do.

"straightforward"

- good advice re installation and good help with making the grant application. Straightforward is one of my highest words of praise.

"Be careful with your deposit!"

I signed up for hybrid heat pump and solar panels and I paid a deposit.
The sales emphasis was on the compatibility of the two and the extra savings thereby. Was promised refund of deposit if installation didn't happen.
Funding fell through for heat pump, only half deposit returned. Despite having never mentioned it as an option I was now supposed to just install the panels or lose half deposit. They seem desperate to get my £500 and have resorted to all sorts of contortions to justify it. An example of their correspondence:

"It’s not about the surveyor admitting he never said it was separate, why would you buy something with the intentions of it not going ahead. "

I'm still not sure what that means.

If you're thinking of paying a deposit to this company ask yourself if you know the conditions and whether you trust a company that are willing to risk their reputation over £500?

I've just seen GEG reply and not unexpectedly it avoids the issue. Not once during the sale did GEG suggest that solar panels might be installed on their own, it was all about the complete installation. They emphasised the increased savings, the access to more funding. That they won't admit this in order to keep £500 just shows them to be petty and dishonest.

"Solar panels and heat pump installation"

A good experience from initial sale to completion, the work was explained in full, the pipe work and cabling were neatly done and the fitters tidied up completely at the end.

"Great Customer Service"

From first contact through to installation we felt supported and guided through the process. The advice we received regarding the grants system was particularly helpful. Our ASHP
and solar panels are already keeping our house warm.

"Caveat Emptor - Buyer beware"

I have just read through the one star reviews and there does seem to be a pattern emerging with this company, once they have your money they are not really interested in the after sales element ot the work. Pity, because the installation and the team carrying out the work were first class and the product and its functioning are also brilliant. Getting them to follow up less than good. I phoned three times to book a service, `we'll get back to you` - they didn't. On one call the operator inadvertently let slip, it was too far for them to go. It wasn't too far when they accepted the job and took my money. When I eventually got them to commit to coming out they demanded payment in advance, when I queried this he said it was company policy. Well it ain't mine. The after-sales is really letting down a good product and the team who installed it, what a pity. I have now gone to the manufacturer, who have agreed that they will come and service my heating system.

"The Greener Energy Group were helpful…"

The Greener Energy Group were helpful and well informed from the original estimate and throughout. Installation was clean and efficient and their installers were friendly, knowledgeable and communicative. Solar panels and batteries are busy churning out clean power! We are very happy!

"Solar panels and battery"

We have had solar panels and a battery installed by Greener Energy Group and from start to finish our experience with Craig energy surveyor was fantastic he explained the benefits and potential pitfalls of solar panels so we could make an informed choice. He was friendly professional and not pushy.
The communication with our office staff was great Dempsey helped keep us on track, Rebecca in after sales was incredibly helpful.
Our installation encountered a slight hiccup when the electrician accidentally drilled through a pipe which wasnt detected but the team acted swiftly and professionally to get this fixed going above and beyond to clean up and getting a slight bubbling of the paintwork repaired. Sometimes its not the incident itself you remember a company for but how they remedied it and they were really good.
I would you be delighted to recommend Greener Energy Group their professionalism and friendly staff made the experience with then top notch

"High efficient and hardworking staff."

High efficient and hardworking staff.