"Happy to install my system but nowhere…"

Happy to install my system but nowhere to be seen when I had problems, then when they did come out not prepared to fix the issues !!
Very disappointing!!

"Outdated force sales technique"

Won't even come out to me as husband works away and can't attend an appointment. This day and age this is beyond derogatory to women. We aren't able to have our own opinions.
Just strikes me they want to make sure they have both parties present to their sign up on the day sales pitch which means they can't back out as they invited them in. That's pressure sales and should not be used in this day and age.

"Happy to return Greener Energy for PV and Battery"

We are repeat customers of Greener Energy and have had a good experience being their customers. Technical and office staff are always promptly responsive, polite and knowledgeable. Planning, installation was carried out with skilled and tidy workmen, the panels and bird proofing look great and we're pleased with the quality of the work. Installation was in March 2023. however the Solis inverter installed was faulty (did not send energy to battery) which we identified a problem within hours of the electrician setting up the App with us. The problem was referred to Solis to try to fix the problem remotely (something to do with the inverter warranty). Finally 5 months later, 3 site visits later from Pure Drive to change, and then check and re-check the battery and 2 site visits from Greener Energy Electricians, Solis finally conceded the inverter was faulty and it was replaced in Aug 2023. This long delay delivering our system was frustrating and I did find myself chasing the remedials department frequently which was tiring, especially as we had a deadline by which we had to claim our offered government loan. I would happily recommend Greener Energy but customer be warned! - Solis customer service seems to be poor/ slow if you have a problem. Now everything is working as it should - we are very happy customers!

"Good workmen"

Great, conscientious workmen fitted our heat pump and radiators. Only one administrative error made in initial assessment means 4 rather than 5 stars

"Three years on, still happy."

Martin gave a thorough service to our air heat pump and took time to make sure that we fully understood how to get the best out of our system. We have had the air heat pump for 3 years and are very happy with it. Greener Energy has delivered great service at each stage.

"Great Service By Martin."

Just had an employee for a service called Martin. I must say, it was first class service from Martin. He fixed my garden tap for nothing (just a bit of use of tools which I did not have, but great of him). Cleaned a rust mark off the outside Airflow and changed my systems settings to save me more money. Great service by Martin and a great and honest company.

"Good communication from all instances"

Good communication from all instances, different staff all willing to put in more work to accommodate my situation, and honest about what I needed at the expense of immediate profit. I have no doubt about contacting in the future and already recommended to people I know.

"Big thanks to Stephen and Conor"

We had solar panels installed last week - the two engineers who did the install were Stephen and Conor and they did an excellent job. We have an older house and it was tricky to find a good internal route for the cables from the inverter to the main fuse board but nothing was too much trouble, they persevered and found a route and managed to put the inverter and battery exactly where we wanted them. They have done a really neat install, gave us a comprehensive handover, and were a pleasure to work with.

"This Company is Excellent"

This Company is Excellent. The assessor "Joe" was honest, professional, fast and highly qualified and experienced. Everything we asked was addressed in full with honesty. Our experience was incredibly good. A level of honesty, personal care and such a degree of skill is very rare these Days. The experience with the staff in Paisley was equally satisfying. If you are looking for an honest and professional Company to take a step with renewable energy we highly recommend the Greener Energy Group.

"Excellent workers"

We had solar panels and battery fitted a couple of weeks ago and cannot speak highly enough of the two electricians Stephen and Conor who installed the system.
They were so good at explaining how everything worked and so tidy cleaning up after themselves. A credit to your company.