"Thanks so much to Stephen and Connor…"

Thanks so much to Stephen and Connor who carried out remedial work on our system, they restored our faith in the system and company. They were very professional, and extremely customer focussed, we hope they get recognised for the excellent work they do

"Solar PV & Battery installation"

Recently had solar PV and batteries installed after previously getting a source heat pump installed.
Highly recommend the service and the Engineers Stephen & Connor, delightful guys and excellent engineers.
Thier after support has been above and beyond and I have been extremely grateful for their assistance on more than 1 occassion

"1st Class Service"

I had an exceptional experience with Greener Energy. From the initial contact and sales rep visit all was fully explained regarding what to expect and what was to be installed, there was no hard sell and no expectation of signing up on the day. The installation team over the two days were exceptional in letting me know what was going on with the install and good communication when they wanted my input. Left their work areas clean and tidy and explains how to work the app and thermostat. Overall I would recommend this company.

"A professional company good to deal with."

The office staff kept me informed of progress at every stage and on completion of the work were very quick to provide all the paperwork. The workforce were competent and professional. They done the job quickly but well and cleared away afterward. The electrician explained the controls and set up the monitoring software for me, explaining its use.

"Solar PV installation"

For our Solar PV installation, the initial visit to go over options costs etc was extremely helpful. Everyone I dealt with was very knowledgeable and happy to answer any questions. The installation was carried out efficiently and professionally. The electrician, in particular, seem to set himself very high standards and did a very tidy job fitting the home battery and inverter. Very happy with the whole experience.

"Install was rushed and mistakes where…"

Install was rushed and mistakes where made, eventually resolved, but most issues could have been avoided.

"Efficient and helpful,"

Efficient and helpful,

"Be Clear What Is and Is Not Possible"

We chose Greener Energy because we had moved house and wanted to go 0-carbon in our new home; and because the daughter of a friend of ours had used Greener Energy recently, successfully, to make a similar change. They sent a young lad initially, to do a “survey”. But he was really an expert in finance, and his physical survey of the house was extremely light. Greener helped us contact Home Energy Scotland, and provided the receipts we needed, to cover our application for funding. It is a shame Greener does not do cavity wall insulation, as this is a prerequisite for going 0-carbon, and it was very hard to find a cavity wall insulation installer. Throughout the process I would describe Greener as “pushy”. They phoned us nearly every day to see whether we had yet submitted our forms to HES, had a date for EPC, received approval for this, got a certificate for that, sent off the documentation for the other. I found this intrusive as often I was away from my desk when they called, and not able to check the details. On the up-side they have been quick. They installed our solar panels within two days of the cavity wall insulation being certified; they have already set a date for installing our heat-pump. In fact they would probably already have installed the heat pump if not for the fact we have been on holiday. One thing I’ve been disappointed with wrt our new solar panels & battery is a lack of technical information. We received a ‘pack’ of 16 (count them) technical documents. But there is still one fairly obvious question they have not answered: labeling for two trip switches on the new fuse board they installed. One final gripe is that it is not possible to switch our new battery so that it will discharge onto the grid, so we can export electricity when the export price is high. Throughout all the discussions prior to having the panels installed there was a general assumption, by all parties, that this was a practical option. As it happens, with Octopus, we would not want to do this, but I wish people had been up front from the start - Selling electricity from your car battery, or the battery in your roof space is a possible future technology, not one you can exploit today. (Of course, you can export electricity, and be paid for it, but only when the sun is shining and you are not using the electricity yourself.

"GREAT EXPERIENCE"

Brian Lawson visited our house and gave an excellent presentation and convinced us that a Heat Pump was the way to go and so we went ahead and ordered a Heat Pump System.
We were very impressed with the technical survey carried out by David Duffy which was very detailed and clearly explained so that we understood every step of the installation.
We have a large wet underfloor heating system and were recommended by David to install a Hybrid Vaillant ASHP and small backup Vaillant Gas Boiler as the most appropriate system.
The initial team, Conrad, Willie and electrician Callum arrived on day one and quickly removed our existing system which included a gas guzzling boiler that didn’t work well with our underfloor heating. After the second day everything was up and running with only some electrical work to finish off.
A number of minor issues developed that required several visits from various fitters and electricians including Martin, but these were resolved quickly and the system is now functioning very well.
The only negative point would be the difficulty in speaking to an adviser and the lack of returned calls at the start of the process. However, the remedial and accounts departments have been excellent especially Kirsty and Courtney!
We are really happy with the system and are very impressed with the heat generated at a much lower temperature than our more expensive to run old system. We are now looking forward to the winter months as this will be the real test.
I have no hesitation in strongly recommending The Greener Energy Group and was very impressed with all the fitters and electricians who are consummate experts.
Gavin

"We chose The Greener Energy Group to…"

We chose The Greener Energy Group to install Solar panels, battery and hybrid heat pump after a detailed meeting with the sales advisor. He spent time explaining everything to us and answered every question we had.
The office team were amazing at helping me complete the Home Energy Scotland application form. Once approved, the team regularly phoned to check in with the progress and arranged an installation date once the funds were available.
All installation teams were friendly, polite and worked very hard to complete the work within the scheduled time. They ensured everything was clean and tidy before they left, and also answered any questions we had.
Any snagging issues, mainly related to the solar panel app, have been dealt with quickly by the team.
I would highly recommend The Greener Energy Group!