"Avoid like the plague"

Avoid like the plague.
On departing Manchester we had to wait 30 minutes for them to arrive despite calling them ahead of our arrival as requested. The handover was unprofessional and I felt extremely uneasy leaving my car with them.
On return we followed instructions and called to have the car returned to be told they were busy and it would be 30 mins. After 35 mins and no show I called again only to be fobbed off. After a further 40 mins and 4 calls my car turned up filthy and with muddy footprints inside.

"Had the worst experience ever"

Had the worst experience ever, from keys being lost , turning up 2 hours late although arrival time was confirmed, charging leads being stolen & food wrappers being left in car, never never again !!! & to top it off my complaint was answered 3 weeks after initial complaint was raised & for them to offer 20% discount if I use them again, not likely!!

"meet and greet nightmare"

We booked meet and greet for the 15th September was told to call 20 minutes before we arrived at the airport. We started calling at 5.38am, we was given two numbers but nether answered. Called the office 22 times and the mobile 16 times. We finally got the car picked up at 7.20 should have been picked up at 6am. This was so stressful. On return we was told to call and our car would be at the short stay car park. On our way there received a phone call telling us to pick the car up from departures instead. This was our worst parking experience ever would not recommend this company.

"I paid for airport parking where I…"

I paid for airport parking where I could keep my car keys due to previous issues with parking companies from mobit where my car had not been parked in a secure area.

The email I received listing the on arrival instructions said I had to leave my keys with them which is a clear contradiction of what was posted on their website.

I have contacted them regarding this and wanting to cancel the parking but they refused citing the terms and conditions and refusing to investigate my claim the advert was incorrect and in breach of the Advertising Standards Authority rules.

Mobit have only offered a refused minus a £15 cancellation charge which I refused as I have not used their service due to their advert being fraudulent and false.

Mobit have refused to communicate with me regarding this matter via email and they have no telephone number where I can talk to someone about this.

Please see the screenshot over the next page which shows the “key icon” which has now been removed from their advert where on the other pages attached I have highlighted the key symbol showing it in the screenshot and the highlight text in their email for me to hand over the keys.

This was a simple matter of mobit making a mistake on their advert which they have now fixed but that shows they are liable and are at fault of making this mistake.

Is fraudulent and fake abusing customers cars and using them without permission so it seems Mobit are willing to aid and abet fraudulent companies.

Please see the attached from Mobit where they have emailed me explain what “keep your keys” means, which what I would like to know is if their advert is not misleading why have they removed the “keep your keys” symbol from their website?

By them removing the keys this shows they acknowledge it was misleading and have corrected the advert so it is no longer misleading.

"AVOID. STAY AWAY."

We returned back to Manchester from Orlando this morning at 6.40 am. After Thomas cook went bust we still managed to get home on time thanks to virgin. Everything was a bit slow at the airport so it was 9am when we phoned for our car to come, 1 hour later we called them again in fact we ended up calling them 30+ times to be ignored cut off and given a different excuse every time they actually did answer. 4 hours later they called and said we now had to meet them in a completely different place than was arranged. We arrived home at 3pm absolutely exhausted. Avoid this company at all costs.

"AVOID!!!!!!"

If your happy with yourself/girlfriend/partner/family member or who ever your traveling with being called a daft c*nt or stupid sl*g for being 2 mins late to collect the car then this is the company for you. Never experienced a service like this before in my life. Honestly wish I’d of read the reviews before booking. I would rather walk the 45 miles from my home to the airport then use this meet and greet company again. AVOID AT ALL COSTS SERIOUSLY.

"Avoid!"

Avoid!
Waited 1 hour 20 for the car on our return.
No communication from the company - told they will ‘check’ and ring us back 3 times but never called back.
Additional parking charges applied (£9) enforced by the airport but made it more expensive.
Would not recommend.

"- 5 stars if possible"

Booked my parking with Manchester Skypark Ltd Outdoor Park. Money was taken out of my account but I haven't received confirmation E-mail. When I messaged them they couldn't find me in the system under my name or anything. Have to make another booking. Definitely avoid this company!

"Avoid at all cost, shocking customer service and misleading website"

Booked a park and ride service for January which is 4 months in advance, choose Mobit because of the price. I regret my decision big time. I read on the website about the park and ride service before booking and read the terms and conditions before making payment. After payment was made, to my suprise it was then the website stated in the day call 20 minutes before arriving and drop off car keys. I immediately decided to cancel my booking as I did not wish to have to call and leave my keys. I sent an email as I did the booking on Friday evening and the customer service lines are not open on the weekend. I had no reply on Monday morning so I phone up. Was unable to get through. I then went on live chat and explained the situation. John who I was speaking to said I had to pay the £15 adminstration charge and it clearly states in the terms and conditions that you need to leave you car keys and showed me a screenshot. I argued and said it did not before placing my order showed him the screenshot of the website under the services section and park and ride. I also went to do a dummy booking and checked it was not displayed, I clicked on terms and conditions before payment and showed him the entire screenshot and the was no mention about handing over car keys. He refused to help despite me providing all the evidence that I'm not at fault and the website is to blame therefore I should not have to pay the £15 as I have been mislead and miss sold. I then ended the live chat and said I'll speak to my bank about doing a chargeback and leave a bad review. I then get a phone call and then explain to the operator and he said the admin team will be in touch, I said to him to make sure this is noted so they are aware of the situation and he assured me it has been noted. They then emailed me several hours later and just confirmed they can cancel with a £15 charge. I then replied and then sent them the screenshots and had to explain again what had happened only for them to reply the next day just to confirm cancellation of the booking and refunding all but the £15. What an utter joke.

"Worst company I have ever dealt with!"

Worst company I have ever dealt with. They are happy to take your money and then don’t provide the service - had to keep driving round for over an hour and a half until they had a driver available. Kept calling and was constantly hung up on, lied to and the operator was so rude. We nearly missed our flight but no one cared. I made a complaint but got no response so reporting to trading standards.