"Not even zero start they are very rude…"

Not even zero start they are very rude broken my car very dirty inside and outside later about 90 minto return my car very bad and rude ...never use them again and not recommend any one to use this company

"One star is one too many..disgusting…"

One star is one too many..disgusting service which resulted in me being fined by Marshall..will never use again..cannot recommend to anyone..do not use at all

"where do i start instructions go to…"

where do i start instructions go to terminal 3 short stay car park get there no one there to pick up car ring mobit told you to go to terminal 3 departures drop of zone so had to pay to get out of carpark on return pick up bags then ring us did this at 10:25 11:00 clock still no car after 10 to 15 calls on different mobile phones told us they had lost our keys had we got spare told them yes at home so they said they would get us a taxi home and to send spare key back with driver then they would deliver car to us. taxi arrived approx 14:00 so after 3.5 hours start journey home do to bad traffic on M25 & A12 always bad on friday afternoons took us 4 hours to get home which should have only taken approx 1.5 hours our car returned next day 29 hours after should have got it back also the key they lost also came back with it.it took us less time to get from florida than it took us to get home from heathrow

"One star is too many"

One star is too many. This company almost cost me my holiday. I echo the reviews below- made my journey to Heathrow and dutifully called half an hour before ( 10 minutes more notice than required). I was told we would be met a passenger drop off at terminal 3. On arrival I once again called the number to say we had arrived, I was told by an operator a driver would be with us soon. Another 20 minutes of waiting I called again only to be told I needed to wait another 20 minutes. I explained the urgency as my flight was due to leave soon and the operator told me it was ‘my problem’ and hung up. My partner called from a different number and was blatantly lied to- telling us they had arrived but were in the other lane. The company then refused to answer any calls from the number. A driver did eventually arrive and we had to run through the airport, begging strangers if we could move up the line in security causing a great deal of stress. Made our flight with 1 minute to spare.

On arrival back in the UK, once again following the instructions called to notify the company of our arrival. Again lied to with regards to times and spend 50 minutes waiting. When the car returned all the windows were down, the driver practically threw the keys at us and ran to another vehicle that was waiting to pick him up. The car was absolutely COVERED in bird faeces. I do not usually leave reviews but I am so appalled and disgusted with this company I felt compelled to.

"Absolute Disgrace"

Absolute disgrace. Parked at Heathrow for two weeks. Problem number one: they cheapskate on the meeting point (not the car park but departures drop off zone) and then were ten minutes late. The guy picking up the car was from another service altogether.

Upon return (again not to car park but arrivals drop off one), they took over an hour and a half to bring the car. I had to call them more than 30 times. They repeatedly said they would call me back and didn't. Eventually they just wouldn't answer the phone. Only when I called with a different number did they answer immediately.

Disgraceful, unprofessional and to be avoided.

"I wish I had read the reviews here…"

I wish I had read the reviews here before booking. This company is so bad and the telephone guy so rude that I'm surprised they are allowed to operate at Manchester Airport.
I don't want to go into any details as others have written here almost exactly what happened to us with this company.
Put it this way: if you want to wait at least an hour for someone to come and pick your car even though you paid for THEM to wait for you, then, use this company. If you want to wait 2 hours with your family at the airport with no seats for them to return your car, eve though you paid for them to wait for you, please give them your money. Finally if you like beeing insulted and spoken to in a rude manner, hung up on, when you call them for ANYTHING, (I mean for anything) please send this company your hard earned cash.

"Hidden £9 charges!!!!"

No where on the booking confirmations did it state anything about having to pay the £4.50 - TWICE!!! (I’m car drop off and pick up). I booked through Mobit but I got some correspondence was from Silver Parking Manchester Meet and Greet. The gents picking and dropping off my car said that the extra £9 charges were because I booked it through another company.

Whilst the service was ok, the hidden (ok, I didn’t trawl through the terms and conditions) 2x £4.50 charges for the multi-storey car park were not clearly stated when booking or when reading through the instructions for drop off and pick up.

What was cheap and reasonable parking turned out not to be!!!!

"Terrible company"

Terrible company. I was charged an extra £80 for being late (traffic) even though the ticket says that an additional charge for being late is £15. They then refused to give me a new receipt for the additional charge

On return I tried to call them for half an hour but no response. They answered the call, it took them an additional hour to arrive. I had to wait for my car to be returned for 90 minutes. I kept calling the company who stopped anwering my calls. Then when I used another number they answered straight away and after a heated conversation I was told to "Fu**ing wait". They have refused my refund!

"Avoid at all costs!"

As I sit beginning to type this review, I wonder where to begin? The start of our holiday was some what overshadowed by this company. We were instructed to ring 30 minutes away from the airport. I began trying to call but to no avail. The numbers were not answered until 20 minutes later. Upon answering, we were told that they would be 45 minutes away and we had to ‘hang around’ The terminal drop off point and wait. After half an hour of circling the backroads and local areas whilst frantically checking the clock to ensure we weren’t late for check in, we decided to call them back. The arrogant and obnoxious operator simply said “We’re busy. Deal with it.” Another half an hour past and FINALLY the driver turned up to pick up the car. My partner and I chalked it up to ‘one of those days’ and began our holiday but unfortunately we had missed our Escape lounge booking. -£56.
Fast forward one week and we ring when our bags come out as, according to their information, we need to let them know 20 minutes before. As we patiently waited at 4.30am for our car we saw other flights land and leave, people beginning their holiday all whilst out car wasn’t there! 85 minutes later and several phone calls our car arrived at 5.55am. The vehicle was filthy on the outside and the driver simply said ‘it is what it is’. Vowing to NEVER use this company again we got in the car and looked for the bag of change, specifically requested by Mobit Parking and Premium Parking Meet and Greet Manchester to leave so that the drivers could pay in and out and it was gone. I chased after the driver who passed his phone to me and said speak to him. I was told i’m not getting the money back and if I have a complaint, send it in an email but he checks them so there’s probably no point. Furious at this mans lack of concern for my property, and his general disregard for ‘the customer is always right’ we used the GPS system to locate where the car was stored. NEVER have I seen such a disorganised and chaotic field with cars littered as if it was a festival. The majority of customer cars windows were down, some stuck in puddles and others what can only be described as abandoned! The owner arrived and told me I wan’t meant to be here and “Get out!” After speaking for a few minutes he told me I shouldn’t have left anything in the car and I can’t prove that any money was there to begin with. I told him his paperwork said I HAD to do that and I’m other circumstances I wouldn’t have. He then proceeded to ask can I show him where it says that? I showed him the paperwork and he informed me to ‘stick it up your a** you mother f*****r’. -£16
After a barrage of abuse and coming into my personal space and firmly pressing his head against mine we decided to leave. I genuinely feel that the only reason I escaped without physical harm is I began to record the whole conversation and this allowed him to think on his actions.
The outside condition of the car was a disgrace and has had to be cleaned -£9.
The ‘privilege’ to park my car there cost -£56 which was day light robbery.
I strenuously advise anyone NOT to use the ‘meet and greet’ with this company. Not only is it not a meet and greet, more like a wait an hour meet then wait an hour and half with a vehicle which has been mistreated and then be stolen from is returned. The owner believes that he can and does do what he wants. He is right and no one will do anything about it. The next time it could be your brother, sister, mother etc using this company and I feel that they may not be as lucky as I was.
Vote with your feet, STAY AWAY FROM THIS COMPANY!

"How not to do meet and greet parking"

Started well, the booking was easy, they were very proactive. After that it wasn’t so great. As instructed we phoned 30 minutes before getting to Heathrow. We had to wait another half hour for driver to arrive. If we were tight for time this would have been more than just annoying. Agent we spoke to aggressive and irritable manner, not at all pleasant. On return same thing happened. We phoned after bag pick up, told to wait inside terminal building, driver will call on arrival. No call for 30 minutes. We could track our car and see it was nearby so we phoned again to Mr Irritable who told us to go to pick up area, car had been there for 20 minutes. Driver clearly unhappy we weren’t there on time yet we had followed their instructions throughout. Not well organised, not a nice experience at all. Never again.