"Crap experience"

Firstly on the morning I was due to drop the car off I received numerous phone calls checking on My arrival time despite me being on time. I was then directed to a different location to where the paperwork said too go, found my meet and greet agent and the drop off wasn’t too bad. I was given a receipt with contact numbers too call upon my return. Having returned I spent over an hour trying to get through to the two numbers I had been given, both phones either turned off or unavailable. Eventually after 90 minutes of trying I managed to raise someone!! Shocking experience, do not touch, avoid, stay clear, disgrace of a company

"Wished i had read this thread before…"

Wished i had read this thread before booking with Mobit (a booking agent) who assigned my car parking booking to Manchester Airport Parking Services Ltd.

In January 2019 I returned back to Manchester T1 and the car was caked in mud in the driver's footwell and door. Repeated emails and calls to get the car valetted were ignored or I was fobbed off if I was lucky enough to speak to someone on the phone.

Unfortunately for me I'd already made another booking with them for April 2019 so I thought I would give them the benefit of the doubt. As I was making my way to T1 I called ahead as requested and they denied all existence of the booking - even though I had email confirmation and payment received 6 months before and a text reminder the day before. The woman on the phone was stroppy and denied all knowledge that I'd booked with them - even though I called 3 different numbers provided in their email and heard her voice each time!

They eventually took the car off me after making me park up outside the airport waiting and chasing them on the phone.

After the holiday, like many other comments here we waited 1 hour for the car to be returned after being promised 20-25 mins. Less 'meet and greet', more 'wait and hope' - I kept calling them for updates but the phone was either engaged or was cut off.

Amazingly after waiting 1 hour for them to bring the car back (approx only 3-4 miles away from wherever they stored it) the driver was funny with me as I checked the car over for any damage - he said he needed to rush off!

From now on I'm going to pay the extra for the on site long stay and park up myself. Much less hassle.

"The absolute worst valet parkin…"

The absolute worst valet parkin experience I have ever had.
The company did not provide our details to the local valet so when we phoned 30mins before arrival they had no record of us, our car or our booking. We ended up having to give our car across with no documentation after an hour of trying to raise someone from mobit who apparently aren’t available before 09:00 on a weekday!

We eventually got through just before boarding the plane and were told everything was fine and we could write to them if we were unhappy with the service!!!

3days later my wife then flew back on her own to collect our car only to have to wait 85 minutes in the car park for our car to reappear despite calling the valet as she got off the plane.

Rubbish service and definitely wouldn’t use again or EVER recommend them

"Terrible customer service. Worst in my life"

Terrible customer service. Worst I’ve ever experienced with a meet and greet. Dutifully Informed them I’d be an hour early as traffic was better than anticipated, only to be scalded by man on the phone because I’d booked a different time online.

When we arrived at Heathrow they were late anyway because the driver had been and gone, leading to a £6 additional charge for parking longer than 15mins. We waited 40mins before anyone turned up. Sad face.

On return, again I contacted them when I’d collected my baggage only to be scalded again for ringing early!!!

To top it off , my partner and tired 8monyh old Theo waited two whole fudging hours because apparently my 2017 polo had a handbrake issue and the car wouldn’t start. Never had this problem before but the fact is, there was no communication whatsoever so we were left feeling abandoned, tired and grumpy.

I will never ever use this company again. They were rude, superbly inefficient and a total waste of money.

The only saving grace with this ridiculous company is that they took so long returning my car that the morning rush hour traffic had passed and the roads were clearer when we finally set off home.

"This was one of the worse meet and greet"

This was one of the worse meet and greet service, I have ever seen. They arrived late to pick up the car. On my return I called at 1:30 to pick up my car and he was questioning me if I was telling the truth that I have picked up my luggage and to make it worse he was telling me to go to level 5 at terminal 5 when there is no level 5 parking and it took more than 2 hours and numerous phone calls to get my car back. They came up with the most lame excuses including one that they have dispatched the wrong car to me. Do not use this company I would not even give them 1 star. They are not worth a penny.

"Gatwick North unauthorised Meet & Greet"

Gatwick North - collected and delivered on time but car had obviously been parked somewhere muddy and there was mud all over drivers floor mat. Also we had to pay to get out of car park and Park manager said this was an unauthorised Meet and Greet.

"avoid this company"

Waited 45mins for my car to be returned, rude customer service from the guy I spoke to on the phone, did not explain we needed to pay to get out the car park, would never use this company again

"WOULD NOT RECOMMEND!"

Absolutely terrible service. It was obviously clear that my car had been used for other purposes as the car mats were very dirty and bits of food were found on seats. Would definitely not recommend this to anyone.

"This business is a scam"

This business is a scam. They are booking "meet and greet" service with unauthorised operators, who will park the cars on the street or in random lots. I received a dirty, muddy, scratched car, that was parked outside a strip club near Heathrow while I was away (I know this as my car has in-built GPS). After multiple emails they refused to do anything about it. Did not even refund me the parking cost (that they admitted they are liable for), and blamed their "partner" for this, who of course did not reply to any emails and every time I called said "wait for an email". I am not sure why they are even allowed to operate, looking to follow this at the small claims court. Shame on them and the registered owner, Mr Muhammad Khan, Director of Acrologix UK Ltd, that is the actual name of the company.

"I booked parking for Heathrow"

I booked parking for Heathrow. The website did not inform me until after I had paid upfront for my stay that the parking is in the centre of Slough and according to Routeplanner that is at least 20 minutes from the airport (Much more in traffic) and not the 13 minutes that they claim. I also discovered that the parking is at the top of a multi-storey shopping centre car park and you have to leave car keys with them so they can move your car while you are away. I was not happy with any of this and cancelled asking for a full refund. They would only part refund me, charging £15 for administration fees. My advice is DO NOT BOOK WITH THIS COMPANY.