"Absolutely DREADFUL"

ABSOLUTELY DREADFUL. I chose this company because they were competitively priced. Arrived at Gatwick and the meet and greet point was not the same as the approved providers - should have smelt a rat then. On return we called 20 times and there was either no answer, or we were cut off or the man who answered was having another conversation with his colleague whilst on the line to us. I asked about the complaint procedure and was told to speak to the driver. We did and he didn't know the procedure, nor the email address or the office telephone number. Shocking. BE WARNED. DO NOT USE THIS DODGY COMPANY.

"Dreadful experience at Manchester…"

Dreadful experience at Manchester Airport. Booked a meet and greet. Car was supposed to be dropped off when we landed but we ended up having to pay for a taxi and hunt for it. Eventually found our car in a field out in the country side. The guy in charge said, ridiculously, that all the flights had arrived at once so didn't have enough drivers. Got home 2 hours later than should have.

"Worked out more expensive anyway. Long wait time."

You receive an email after buying the parking that you should call 25-30 mins prior to arrival at airport and wait at drop off zone (where at manchester can only stay for 10 mins). Says in the email not to go in because after 10 mins you get charged £25... not sure where else you're meant to go when you arrive?!
If you go to a car park you get charged. This is what we ended up doing because they took 20 mins longer.
So, then we were told when we arrive, it will be parked at arrivals pick up car park. So in the end I ended up paying extra £11... when I could have paid for a proper car park near the airport without any charges for stopping off at a car park to wait for my car to be picked up.
Not an efficient service.
Don't use. Go for the other reliable companies, which work out cheaper anyway because you don't pay for parking, and at least you know where your car is. I think they park the car 20-30 mins away.

"DO NOT USE THIS COMPANY"

I have used Meet and Greet Car Parking at Gatwick many times over the years however this was by far the worst experience I have had and will not be using them ever again.
Our flight arrived on time and had our bags at approx. 01:40am and rang the company as instructed to be told my vehicle would be with me in approx. 30 mins. however I was still waiting for my car to be returned at 03:00am.
I contacted the number provide on at least 6 times chasing for my vehicle and was simply lied to on every occassion. It was on its way, it was 10 minutes away, it was at the car park entrance, the driver had gone to South Terminal in error - you really could not make this up.
The driver confirmed that the information I had been provided was not true and showed me the paperwork confirming what time he had picked my car up at which did not correlate to anything the employee had told me on each of the calls I had made.
To top it all when I got to the exit gate I scanned the parking ticket the driver provided my which requested a payment of £495. I spoke to an assistant on the intercom and when they checked the records informed me that the driver had obviously tailgated another vehicle in to the car park which was why my registration was not recorded on the ticket and the system was asking for £495 to be paid.
The exit fee issue was resolved after a lengthy discussion with a very helpful assistant and I left having paid the standard £4 fee.

I have emailed MOBIT with the above details and am awaiting a suitable reply. MOBIT & Holiday Parking Gatwick - Meet and Greet should be avoided at all costs.

"Do not use, they’re crooks"

Do not use, they’re rude , aggressive and your car doesn’t turn up where it should or when it should. Must have been a carpark a long way out as quite a few more miles are now on my car. We waited over an hour on our return for the car having turned up where I was told, after chasing four or five times we were then sent to another floor and I had to flag my car down. One star is too much this company should not be used

"we waited over an hour in both…"

we waited over an hour in both directions with children to 1am in the morning. never again disgrace

"USED OUR CAR WHILST WE WERE ON HOLIDAY"

If we had seen these reviews before booking there is no way we would have used this company. The 5* reviews on their website are fake! Our car was used whilst we was on holiday. We made sure we left nothing at all in our car before we left. The only thing in the car was my Michael Kors backpack which was left on the back seat of the car. On returning from our holiday we found my back pack had been moved to the boot as someone had sat in the back of the car. The foot wells were dirty. There was a ladies belt on the back seat. Ladies sanitary products in the glove compartment. Split coffee all over the centre console and a dirty tissue also in the centre console. We trusted this company to look after our brand new car and they had clearly been using it whilst we were away. Will be taking them to a small claims court. Even giving them one star is too much. AVOID

"DO NOT trust this company: The facts are this"

The facts are this: when we left our car it contained a change purse for parking meters containing about £30, a wallet containing annual passes for various parks/zoos and loyalty cards, a door key and a memory stick which contained nursery rhymes for our granddaughter. The day after collecting our car, we needed a park pass and realised the wallet was not in the glove compartment which made us investigate further, only to find al the above items were also missing.
The car came back with mud on,what were clean floor mats, and huge splashes of bird poo.
We will now have to change door locks and have had to pay £12 today to have one set of annual passes reissued.
What concerned us was the fact that, when looking for parking, we did not 'sign up' for Mobit but with, what we now realise is a generic parking site who then sublet.
Sadly, this will bring our days of valet parking to an end as we do not know who we might be subcontracted to in the future.
If there were negative stars, Mobit would have been given them. No one has come back to us and it has been impossible to contact them.

"Please do not use this company or any…"

Please do not use this company or any other companies that offer a meet and greet service. Had the worst experience using Mobit on Monday evening. After a long flight and as we went through passport control I rang them to ask where I should meet them to get my car. I was initially told when I dropped the car that it would be parked in a car park behind terminal 3. There isn’t a car park at terminal 3 only found this out when I landed back in Manchester. When they eventually answered the phone I was told my car was half an hour away and when I questioned where it was I was told ‘i have had a long day it will be with you soon’. I waited 20 mins and rang back and was told to go to T3 level 3 it would be half an hour. I eventually went and spoke with a police officer who told me it has been known in the past that people haven’t gotten their cars back for days and there was nothing they could do. He advised me that if I didn’t get it back within half an hour to make alternative arrangements to get home. On this occasion they returned the car but the police told me they are not reputable companies and if they hadn’t have returned my car then it would have been between me and them to sort out. Please take note companies like this should not be allowed to trade in this country what right do they have to misuse peoples propert nothing but scammers and we need to get rid of them

"STAY AWAY!"

Honestly the worst company I’ve ever had to deal with. Surprisingly the drop off wasn’t an issue! However upon collecting my car they were over an hour late, my car arrived missing it’s front registration plate with multiple scratches all over the bonnet, when I confronted the guy who dropped it off he said e-mail the office. I have done this now, there response was they will offer me a 15% discount on my next stay with them are they trying to have a laugh? Good look talking to my solicitors I’ll see you in court:) scum bags! Stay well away!