"In what was a very difficult time"

In what was a very difficult time, the team at Austin's helped and supported us at every step. On the day the team were outstanding, compassionate, professional and made it very personal.

"Fantastic team "

Sharon who works in the office was excellent she handled everything with respect and was very helpful at a time when you need it most. She helped with all our requests and nothing was too much trouble. Sharon helped with flowers which were fantastic and the orders of service which where just as we wanted them Lee and his team looked after us on the day and they handled everything respectfully and was so helpful on the day not rushed and nothing was too much trouble. Would highly recommend the team at Austins.

"Empathetic and totally professional"

Empathetic and totally professional, have used Austin's before so excellent service was no suprise, cannot fault them on anything from first contact until funeral itself.
Highly recommended.

"Staff were extremely helpful and guided…"

Staff were extremely helpful and guided me through everything I needed to do step by step, Claire was particularly helpful and kept me informed of everything that was happening and what I needed to do.
The celebrant who performed the service was very good and did an excellent job.

"The kindness and empathy shown through…"

The kindness and empathy shown through out our whole experience of using Austins Funeral Directors was greatly appreciated through our difficult time. Thank you

"kindness and Understanding."

The kindness and understanding of the staff was excellent, Jackie took away the need to think what was needed by her gentle questions and making sure she gave me options.
On the day Gary was there for me, he was very respectful, walked me in and ensured I was all right. He made sure everything sent smoothly.

"Compassionate and so helpful"

Compassionate and so helpful

"Our family found Austin’s to be exceptional and respectful "

Our family found Austin’s to be an exceptional, thoughtful and respectful company to use in this most challenging time for all of us.
From the first phone call to the follow up after the service, they were everything we needed and more.
Their recommendation to use Ruth as our celebrant was also well received as she again exceeded our expectations.

"Kind and professional"

Kind and professional. Made a difficult time easier.

"Committal"

Hayley, then Lee on the day were excellent and very supportive.

The only drawback was the delay waiting for the Committal at Harwood Park due to the previous ceremony overrunning by I think 20/25 minutes.