"Question dealt with "

My question was very easily dealt with by Liz very helpful indeed thanks

"Lynn Mackleston"

Lynn Mackleston, who is part of the customer service team, really went above and beyond today in helping me out today. Her help, professionalism, knowledge and friendliness really set her apart from any other customer service operator I have dealt with either at Virgin or at any other company too!! Lynn is a real credit to the company

"Shaun did a great job"

Shaun did a great job, meeting our needs and beyond

"Don’t bother"

I bought these vouchers for my mother’s 70th birthday as she has always wanted to go up in a balloon. This was in 2022 they have booked about 10 times to go on the flight but each time it was cancelled. She is now 73. Now I know they can’t help the weather but I think they should make a lot more flights available and maybe one day they will get to go. When a flight is cancelled they should be contacted and rebooked straight away. Sorry but it is becoming more hassle than what it’s worth!

"Lucy was fantastic and resolved my…"

Lucy was fantastic and resolved my query quickly. Thanks!

"Extension of Gift Vouchers Expiry Date"

I contacted Lynn from the Customer Service Team as soon as I realised my Balloon flying vouchers had expired unfortunately, the week before. I had been trying to experience a Balloon flight for my friend and I for several years, but we had been unlucky with weather conditions and not been able to fly.
Lynn very kindly arranged for our vouchers to be extended for another 6 months. Her quick heart-warming response was such a relief. Now, fingers crossed for a 2025 Balloon flight!

"Balloon Flight experience"

I was so impressed with Lynn Mackleston - Customer Service Team - who advised and extended my Balloon Flight tickets after I misunderstood the cancellation rules. Thank you and I am looking forward to booking a future flight.

"Amazing service from Jean Timor!"

Amazing service from Jean Timor!
Thank you!!

"Customer Service Team 10/10"

The customer service team are super helpful. I have had quite a few queries which have all been dealt with efficiently and in a timely manor.

"Very prompt helpful response to my query"

Very prompt helpful response to my query