"I had my car in for a full service in…"

I had my car in for a full service in less than a week I am showered with texts emails and calls that my brake fluid needs doing. I live 45 minutes away, where is the joined up thinking come on you can be better than that.

"Having previously had to write an…"

Having previously had to write an extremely negative review I thought it was only right to share the positive feedback to.

I had an engine light fault show up and it was booked in today to be checked over. Our service advisor Duncan in the Heigham street Norwich branch was everything you would expect for customer service, he was polite, smiley, helpful and professional in every way. Thank you Duncan it was very much appreciated after our previous experience. You are an absolute asset to VW Norwich

"I went to look at a car at the…"

I went to look at a car at the Lowestoft garage.
The salesman Luke Smith was brilliant. He demonstrated the car and it features. There was no pressure from him. Went for a test drive and liked it,
so purchased it. Would definitely recommend this company.
Jeremy Garrod.

"The service that never was"

Took my car in for a service today. Received a text message saying it would be ready for collection at 4pm. I arrived and duly paid the not insignificant bill, got the key and went to my car. Thought I'd better check to make sure my service book had been stamped and filled in which it hadn't. Went back into reception get this sorted and my service book was filled in by a member of staff. I returned to my car and went to start it and the inspection due warning message appeared. I returned to the reception and told them this. They apologised and took my key to get this sorted. I jokingly remarked "I guess it has been serviced"? A few minutes later the chap returned rather embarrassed to inform me that it hadn't been serviced as it wouldn't fit on any of their ramps. Admittedly my car has been lowered a little and has a body kit fitted but it has never been a problem to my local independent garage. We then had to go through the rigmarole of refunding the service cost. And to top it all I've noticed a small dent in the passenger door.
With a main VW dealership you would expect their tracking systems to be spot on but if I hadn't checked the service book I'd have been none the wiser.
A total waste of time and a dented door to boot.
Draw your own conclusions.

"Unpressurised professionalism "

Our visit to Robinsons VW of Pakefield was enhanced by the friendly professionalism of Steve, who went out of his way to provide us with an unpressurised demonstration of both the ID3 & ID5. We left fully conversant with all our options, and felt we had been listened to with an understanding of our driving needs.

"Total lack of after sales customer service/care"

Purchased an Audi from Robinsons Motor Group in Lowestoft 2 years. The process went seamlessly. However, their after sales service is shocking. They are completely disinterested once they have secured the deal. I have had two separate experiences of having to continually chase for a response to my queries.

"Awful Customer Service When Looking To Buy A New Car"

Saw an advert for a new and apparently available Polo GTI at VW Norwich. On closer inspection the photos aligned to the advert showed a vehicle with 2000 miles on the clock and when I phoned up was told it was a ‘stock’ photo and that the car was sold anyway.
The salesman stated that they had another one in transit with a very similar spec so I agreed to pay a £500 deposit to secure the car.
Thereafter, and despite several emails and phone calls in the subsequent weeks I have been unable to elicit any kind of response from the salesman or the (so called) customer service team at VW Norwich to get a progress update on the status of the car as well as the answers to a few basic spec questions.
I rang (yet again) last week only for the salesman in question to pick up the phone directly so he had to talk to me. His excuse for not responding to emails and calls was that he was ‘busy’.
Highly unprofessional and non-customer centric experience I cancelled the order immediately (although, unsurprisingly, am still waiting for my deposit to be refunded) and went to Cameron’s in Perth, a local dealer to me, where I have secured a great deal on a new, pre-registered Golf R. The service from Simon at their dealership has been as excellent as the service from VW Norwich has been dreadful. Would not recommend this dealership.

"Bought my golf 8 months ago"

Bought my golf 8 months ago. Had to change my tyres today only to find the locking nut in my car is for a bmw! Trying to get hold of Volkswagen Ipswich. Not impressed.

"Overpriced, mansplaining, terrible experience to fix our VW"

Took our 2019 VW Caravelle in for an engine light (exhaust sensor). They had to order a part from Germany. Said it would take 2 weeks and booked us in. Cancelled a day before and pushed the fix out by another month. Heavily overpriced for parts and labour. When finally fixed, a day later the light came on, again. Charged for another diagnostic - a different problem this time. Lots of mansplaining. Approached a very reputable non-VW local garage who said we were being way over charged. Fixed for 1/5 of the cost; helpful (not patronising to a woman), and value for money. We will never use VW Robinson Peterborough ever again.

"Incompetent"

Overpriced, incompetent fitters. Put my car in for service & mot, left it until 4.00pm before contacting me to tell me the brake pads were quite worn & said they wouldn’t carry out it’s mot. Brake tests on an mot is carried out on breaking capacity, not because they were 70% worn, they obviously don’t know what they are doing, very poor service & won’t be using them again, hate to think how many people have been sucked in by their b/s.