"Not only their broadband service is…"

Not only their broadband service is very reliable, also their client service always provides a smooth and quick experience. Their client service representative Mia answered the phone after just one ring and brilliantly sorted out my query. I surely recommend this service.

"Aleksandar was really helpful"

Aleksandar was really helpful, he advised me on the best offer for me,
and he was very professional

Thank you

"Termination fee"

Signed up with Hyperoptic, really good at first however we are moving and wanted to take hyperoptic with us, they are not in the area we are moving to and then they had the cheek to try and charge me a termination fee even though it is not our fault they are not in our new area.

"Matt was brilliant doing his job.Really…"

Matt was brilliant doing his job.Really nice pal.Very happy with the service provided.
Thanks

"Excellent service from Milos Markcevic"

Excellent service from Milos Markcevic. He explained the product and its benefits. Sold it to me, and I was convinced that Hyperoptic are looking to provide me with the best service. I took the package and was grateful for the upgrade

"Highly recommend :)"

Kristina was absolutely brilliant, took the time to explain everything to me and was really helpful. Looking forward to getting my connection set up when I’ve moved in!

"Absolutely great experience"

Absolutely great experience. The guys setting up the broadband, drilling and all the works did a particularly good job. Thanks very much Edrus and Nabeel🙏🏻

"Broad band"

Naveed was so fantastic he was so respectful to myself and my home couldn't ask for better service thank you

"Ordered in November, still waiting in February"

Ordered in November. Now it's February and still they can't tell me when the installation will take place.

Customer service on the phone are very friendly but they don't have any power - they can't even call someone in the relevant installation department.

I've been asking for an update with an estimated date and no one responds to me with anything other than soon. Is February soon after November when you are waiting in a new house without internet?

Their website showed that the service was available for my address when I placed an order - there was no suggestion that it would take more than 3 months to install.

"Great Customer Service "

Mitar Paunovic is a very knowledgeable and helpful customer service agent. It was a pleasure to have him support us through our contract renewal process. Thank you so much for your help and making the whole process smooth and seamless!