"3m x 4m Pergostst pergola."

Bought a 3m x 4m Pergostet pergola in July 2023. It was excellent quality, sturdy & easy to build. However, last week (end of Jan 24), the LED lighting system developed a fault, and did not work. I contacted Harbour Lifestyle customer service, and after an email & a phone call, the faulty part was organised to be replaced and all is now good again.

So, a big thumbs up to Harbour Lifestyle, firstly for an excellent product & secondly for great customer service in the event of a problem with it. A shout out for Tez, who was courteous and true to their word in sorting out a quick replacement part, which I received in no time.

Harbour Lifestyle a solid 5 out of 5.

"Excellent HL. Delivery - could do better"

We love our new garden furniture, and can't wait to make use of it when it gets a bit warmer.

Harbour Style were great and kept us updated with the processing of our order. They also didn't have our first choice of one item so we chose something else. To make up for this they kindly took away the boxes for free.

I've dropped a star because the delivery guys tried to wriggle out of taking away the boxes saying they didn't do that.

When I showed them an email from HL they begrudgingly agreed. After unpacking the items, they then tried to walk out the house without the boxes. I obviously pulled them up on this, and they then took them.

Anyway, in summary, I will use HL again, but possibly a friendly chat with the delivery company might be needed.

"Not good the roof came with lights not…"

Not good the roof came with lights not working .. they did send a part out to try and fix the lights but the wire built into the roof was faulty and that would meant taking the whole roof down again and sending it back . I did write a re view and they did offer me money to take my review off but they never followed up after that .. so that’s why I’m writing this .. if you do buy a garden roof pay and get them to set it up because if it’s not working you are buggered. Thats fantastic if you can sort it out would be great it’s a lovely roof be great when lights are working
Hi I have sent you email asking for date when you can send technician out as I’m staying here now at the address up to April time thankyou
Still waiting for you to book a technician to come to house to sort the problem with lights I have emailed you asking for that thankyou
The guys come and fixed the lights and they working well now ( very Happy cus it looks lovely at night ) .. I have concerns with the amount of rain water collecting in top of roof where the lights are .. the guys took a plug out to drain it more and I will see what happens over time

"Honest, open, trustworthy"

I had been looking for a new pergola for some months, there were lots of different companies to choose from, but when carrying financial and background checks, and just like the sphinx rising from the ashes where outrageous claims of 10000 reviews from companies with less than a years trading and no accounts submitted.
Being unsure of Harbour rather than place an on line order I visited the showroom and met the staff. I felt that the security of my cash was absolutedly rock solid so placed an order.
Before and after delivery I have had occasion to contact the service desk and been satisfied with both the speed of the response and the quality of the service.

Bob O'Hagan

"Super quick delivery and great price…"

Super quick delivery and great price for the item.

"The Pizza Oven package"

The product (pizza oven) looks great and the delivery was very efficient. I haven't had a chance to use yet but spent time last year trying to find the right product at the right price and it ticked the box. Roll on the summer ⛱️

"Great Product ,delivered in a timely…"

Great Product ,delivered in a timely manor.

Any queries sorted with-out any drama

will be buying more

"I’ve bought a pergola and garden…"

I’ve bought a pergola and garden furniture through this company, I recently lost the metal cover for the fire pit table, I called them up and they were happy to replace it for me.

Great customer service and great quality products

"Bought my pergola through this company"

Bought my pergola through this company. Dealt with an amazing ladie today called Tatiana omg she was amazing and brilliant at her service. Definitely will be back buying more stuff for my home. 5 stars 🌟 🤩 The pergola is also an amazing purchase great deals and discounts at the moment. Happy days!

"Excellent Customer Service"

An item came damaged, emailed in and was called back immediately. The issue quickly resolved. No fuss just great customer service.