"They do what they say "

They do what they say
Fantastic product
Patient understanding

"Quality products"

Quality products

"Great service from start to finish"

Great service from start to finish, lovely people to deal with who, in our case, put themselves out to provide us with exactly what we wanted. Could of easily spent more money on some other items we liked and probably will another time.

"Such great customer service"

Such great customer service. I emailed them on bank Holiday because I forgot to add my 10% code on a purchase I'd made that day. I thought it would be a long shot or that I'd have to go through the faff of cancelling my order and putting through another one this time using the code, but within 24 hours Jake from their customer service team had sorted out a refund for the difference. So good. Even more excited about actually getting the pergola now!

"Placed an order disappointed in the…"

As I have said previously, the poor customer service was your end as well as PayPal! But as PayPal confirmed you were the only ones who could cancel the order, as the money was sent to you as soon as the order was placed! That can be confirmed by PayPal.

I did contact you the same afternoon the order was placed and as your customer service representative confirmed then that the order was going to be cancelled, but that could only be done by a supervisor and they were out doing deliveries, and then your supervisor waited 3 days to respond to me by which time it was too late! (And she didn’t phone me as I requested) I was just sent an email to state the order had been sent to me and that it could be cancelled!! If it was cancelled the day I made the order I could have been, hence poor service!!!!

Very frustrating and unprofessional!! Not too mention bad service! On top that the item temperature gauge isn’t working properly! So poor service followed by a defective product!

I have emailed your company directly and confirmed all this and yet again the message hasn’t had a response!!

"Great product quality and professional customer service."

I purchased the Lima patio set at a very competitive price and I’m delighted with the design, build quality and particularly the plush cushions. There was a problem with delivery but this was dealt with in a professional and quick manner and to my complete satisfaction.

"Delivered ahead of schedule and a great…"

Delivered ahead of schedule and a great product.

"Wonderful Customer Service"

I have just ordered 2 items from the Team at Harbourlifestyle. From my request the response was within hours & Jake, the General Manager, also responded with an email. The when placing the order Anna was fantastic & again prompt responses to every enquiry I made. The customer service to enable myself to place the order has been fantastic. I am looking forward to receiving & writing another review once the items have arrived & from previous reviews I feel I have made the right decision to pay for the assembly service on offer.

"I got the Palma 3seater plus 2 lounge…"

I got the Palma 3seater plus 2 lounge chairs. This set is so beautiful. I asked sales if I could get 2 additional chairs and they made it happen. Such a great customerservice and product. I'm so o happy.

"From Purchase to Garden - best service ever."

Our experience from purchase to garden has been amazing. The ordering system was very easy, delivered sooner than we thought and put together by 2 very lovely chaps. Thank you so much. PLUS our Vienna Corner Group Set in Grey looks beautiful in the garden. We have had many compliments.