"My Luna dining set arrived on time in…Great product, great company!"

My Luna dining set arrived on time in the spring and I absolutely love its style and comfort. A tiny snag in two of the cushion covers has been resolved quickly and efficiently with great courtesy. Unusual in my experience! The product is great and so is the company.

"Good product, bad packaging"

The table and chairs are good and we enjoy using them - the chairs being lightweight and stackable is great. I was very disappointed with the packaging using expanded polystyrene - especially a large block of polystyrene in each box of chairs. In these days of environmental awareness there should be no unrecyclable material used.

"Fantastic products and service at a…"

Fantastic products and service at a competitive price.

Thank you

"This Item comes in 7 boxes don't accept a delivery of 2 as we did"

The pergola is beautiful, it looks stunning. I got a professional company to fit it as I am retired and couldn't possibly fit this. The only issue I have is the pull down sides are a little baggy and don't stay in the runners otherwise I'm really happy. Originally DX only delivered 2 boxes and I thought that was it so booked a company to fit it, they came and unboxed and informed me I was missing a lot of parts. As it was Saturday I couldn't get through to Harbourlife or DX so emailed both. A lovely lady at harbour life emailed back to ask which boxes ( codes ) we had received she informed me there should of been 7 boxes in total. It would of been handy to know this previously as DX never informed me of delivery. I then recieved an email from DX stating rescheduled delivery in 2 days time. No issue with harbour life as all 7 boxes had been collected from them. On the day of the 2nd delivery DX drivers were far more professional ringing me at 7.30am to tell me they'd be with me in an hour, and asked if I'd had a previoys delivery as booking say's 7 boxes but they only had 5 to which I confirmed I had received 2 boxes, finally a decent delivery pair of gentlemen, on arrival they checked every box with me and even out them in the garden for me. Shout out to Desh and Leroy, if only I would have had them originally I wouldn't of wasted the company's time coming out to fit it when only two boxes xx

"Delivered on time and looks great"

Delivered on time! Everything easy to assemble. Looks great.

"Good quality furniture"

Good quality furniture. Long wait for delivery but kept informed of delivery date. Instructions and ease of construction of furniture are dreadful. Using an Allen key to put in wood screws is not a pleasant experience. Instructions were incomplete and not clear. Finished product is excellent

"Really good quality outside furniture"

Really good quality outside furniture. Had a problem with the fire-pit, which was solved relatively quickly by Tatiana. She was really helpful and we now have the fire-pit working properly.

"love my sofa!!!!!"

love my sofa!!!!!
Havana in charcoal grey, its incredible!

"Excellent quality and service"

Excellent quality and very happy with the service provided. The delivery team were lovely and set everything up and removed all the packaging so it was ready to use within the same day. Good communication on delivery time too. Highly recommend.

"They have great products but rely"

They have great products but rely , like everyone, for their suppliers to perform. However assuming things do not go according to plan found their customer service team to react and resolve with speed and empathy . No BS