"Very responsive to enquiry returned…"

Very responsive to enquiry returned call as promised keeping me updated throughout

"I had a problem with internet…"

I had a problem with internet connection and it was resolved promptly and without any drama. All over in 10 minutes. Well done

"Rapid, great customer support, faster than advertised! Maybe a little too much maintenance"

I'm a software engineer by trade, so I need a good connection not just for work but also from a pure naval-gazing tech perspective, so I can point and marvel at the tremendous speed.

I also do my own networking stuff on the side so I am just a nerd who wants the best. I moved from BT primarily because it's not symmetrical and also previous experience in other places I've lived with altnets. ipv6 support, public ips, etc etc. I have 2.5gbe equipment all through the house.

Did it deliver? Yes, mostly. Here's the great:

* Yep it reaches the advertised 1gbit speed .
* After a not-advertised network change at some point recently (I suspect related to the behind-the-scenes switch to CityFiber), I now get 1.2gbits symmetrical consistently, which is fantastic.
* Very clean job by installer.
* Only had a couple of interactions with customer services but they were extremely prompt at answering emails. And I mean properly -- they clearly read the email, not just sent a template in reply. It's easy to get things like a public IP, and eventually, I got ipv6 working also.
* No issues using my own network equipment.

My only negative thing to say is the scheduled maintenance. I can't recall any scheduled or unscheduled downtime at all on my previous provider, so I found it somewhat surprising that it goes down in the night hours every 2-3 months or something.

Admittedly, this is mainly because I am nocturnal, and it's never without significant notice. I doubt 95%+ people even notice. Probably, there's stuff to do brought on by the change to city fibre. I guess the only thing I would suggest is to try to avoid just the usual vague comms like "we're making your internet better" and give some more detail on what's taking place, at least on an off-to-the-side link or something. I know it's technical even at a high level, but that's not an issue for everyone.

At least then, I can mentally counter the inconvenience with the reasoning.

Some other things that could go next level:

* How long until 2.5Gbits is offered as a rough non-commital estimate? Is it coming or not planned? I appreciate there are probably not many people asking for this 😂 and possible less who actually have the equipment to handle it like I do. But I want to be a guinea pig as I would get 2.5 instantly purely to see the speed test results. In fact, you can schedule maintenance for a whole week if you like -- gimme big number. I am nervous because some places are rolling out 1.8gbits etc and having a smaller number than my friends would be a big deal since I've based my whole personality on it. I will have to listen to them forever more about how they just downloaded 130gb of call of duty on steam in 10 mins whereas it took me 13min. Help!
* Static IP actually being DHCP with mac assignments means I have to dupe the Lit-provided router MAC address. That's fine, but it also makes it harder for me to reuse the lit router as an access point because of MAC conflict if they are on the same VLAN. And because the lit router doesn't let you change its mac address. Unless you guys can access a secret menu 👀.
* Things would have been easier configuring ipv6 if you posted somewhere on the customer portal the ipv6 prefix delegation, router advertisement settings etc. There's a benefit to this for Lit as the subset of customers like me are more likely to go with an ISP who's has such details down somewhere.

"Gonna live with Lit-Fibre 2 years more."

After two days without network, Guys from LitFibre do help me leave from the desert island.
In this 2 days, we using the slow connection from sharing the mobile network, not only the security system was off, we also missed some mail from work.
I know the lost of network is due to an early termination of the old contract, luckily wee continue to using the service from Lit-Fibre. We are back to world! I hope this will be the last times I experience this issue.

"Excellent service and Iro was very…"

Excellent service and Iro was very quick to respond.

"LitFibre the best Internet provider!"

Kindness of the staff.Very quick decisions they always make,suitable advice and much more.I am happy to be with LitFibre.Thank you guys. You are the best.

"They fix it quick!"

Sunday evening in Evesham and the Internet stops working. Called Lit Fibre and asked for a call back but in the meantime someone else in Evesham had reported the fault as well. At 7.25pm Lit had noted the incident, assigned an engineer and kept us informed on their status page. Within 3 hours the engineer had been out and fixed it...on a Sunday night.
I don't think many other providers would have done the same. Credit where it's due, when it goes wrong, they fix it quick!

"Nick was incredible helpful and sorted…"

Nick was incredible helpful and sorted me out a new deal which made me feel like a valued customer.

"Thank you Nick!"

A big thank you to Nick for all of his help today, he went above and beyond in my time of need and I am very grateful to have spoken to him, an absolutely brilliant person.

Fantastic company all around and I cannot fault the service at all!

"Above and beyond ! "

Always exceptional customer service and phone is answered rapidly .Advisors are knowledgable and eager to help , with no heavy pressure selling techniques .
Wish more companies were like this