"Excellent service as usual"

Excellent service as usual. Very speedy response and managed to renew the contract to my satisfaction.

"Quick service"

The guy i had nick helped with no stress or issues. Quick service.

"Outstanding Service & Customer Care "

I've been with Lit Fibre for 2 years and have been extremely happy with their service. The internet was consistently stable, the pricing was fixed, and their communication was always easy and efficient. The staff are polite and helpful.

When my contract was nearly up, I was worried because I had lost my job and couldn’t afford the price increase. I didn’t want to leave Lit, as they’d been so reliable. Thankfully, Rostislav G, the person I spoke to, was very understanding and offered me a great deal, which I really appreciated.

I think from my research and experience, compared to other companies, Lit feels consumer-focused. While others raise prices every year and often lack features like an app, they provides tools that are especially helpful for families managing children’s internet usage at a reasonable price. I highly recommend them for their excellent customer care and user-centric approach.

"Looking at moving home"

Looking at moving home, Lenny has been very helpful both via email and also on the phone. He explained the procedure and helped me understand what was need to temporarily pause our contract pending a date to move into our next property.

"Good support in difficult circumstances "

Through no fault of Litfibre we had a failure of service. Their representatives were patient, sympathetic and did their utmost to sort the problem out.

"My broadband contract was nearly up and…"

My broadband contract was nearly up and i received an email from Lit. I spoke to Iro who was very helpful and offered me a competitive price for a new contract which i accepted. He was polite and courteous in manner.

"The customer service was great"

The customer service was great. Iro was very helpful and patient. Brilliant!

"Ross was able to resolve my issue…"

Ross was able to resolve my issue remotely within minutes of me sending the contact form even though this was outside hours

"Fantastic help on service line "

Fantastic help on service line , was very helpful indeed

"I spoke with a chat agent (Lachezar)…"

I spoke with a chat agent (Lachezar) about some queries I had with the install and tech setup. They were really knowledgable, polite and professional throughout the whole experience. So much so that it convinced me to sign a 24 month contract with Lit. Looking forward to install day and their 1gb symetrical speeds!!!

Edit Feb 2025: So I had the line installed just over a week ago and it's amazing! Averaging 600-700 Mbps at different times of the day. Completely blows my old Virgin Media service away. I'll be recommending Lit to my friends and family :)