"Really friendly and helpful support."

Really friendly and helpful support.

"No reply to a email I sent twice"

No reply to a email I sent twice, this was for a renewal. Had to phone in the end. Otherwise all good

"Excellent support and troubleshooting…"

Excellent support and troubleshooting advice polite and patient.

"Immediately identified the problem and…"

Immediately identified the problem and solved it. Problem not obvious to user who considers himself ‘advanced’ (lol). So well done and thanks.

"Very impressive customer service…"

My call was answered within a minute and Vanya from tech support resolved a complex problem I hadn't encountered before (a conflict between my router and powerline Wi-Fi extenders following a rare outage from Lit Fibre). Having called me back to save me the cost of the call, she gave advice clearly and waited patiently until the problem was completely resolved.

"Quick and efficient response"

Iro answered my call quickly and efficiently.
I am no youngster and he was very patient with me and my lack of technology understanding
I wish all companies employed staff like him - would make things so much simpler and more pleasant

"Renewed contract with Litfibre"

Received an email to let us know our contract term ending and giving options. Very fair options and even saying we could check other providers before deciding. The service has been very good and so we returned email to say we’d carry on with lit500 at a very decent monthly fee for a fast internet service. They replied within a couple of minutes to confirm the new contract. Brilliant.

"Renewed Internet contract "

Excellent customer service spoke to Iro to renew my contract very efficient. Have never had a problem with my Internet great service all round.

"I had a technical query and Iro…"

I had a technical query and Iro responded very quickly and got everything sorted!

"Great Support in a Crisis"

As ever, it was your support staff (both frontline and second/third tier) that made the experience as good as possible.