"Absolutely shocking don’t get a house…"

Absolutely shocking don’t get a house from them boilers been leaking water since December it’s now mid feb they came out so many times saying it’s containable yet I’m waking up to a flooded kitchen. They have now decided to turn my boiler off so the hot water can’t run and my girlfriend is heavenly pregnant and asthmatic. Have spoken to many different agency’s which have all said it’s illegal and against human rights to leave us with out hot water. They just want to take ur money.

"The sales team at Aster were fantastic"

The sales team at Aster were fantastic. We only dealt with a couple of members of the team, but most notably Sarah Richards was amazing from start to finish. She was always there to help us with any questions at all. She was very honest and open with us. There were times when our mortgage advisor was not very helpful and made many mistakes and there was Sarah ready to pick up the pieces for us. The seller was proving difficult even on the last hurdle and yet again there was Sarah helping us out and making suggestions. Even after we'd moved in, she was still emailing to make sure we were okay.

"Great service from Abbi"

Great service from Abbi

"There are some lovely engineers at…"

There are some lovely engineers at Aster and then there are some ignorant and rude engineers that should not be in this role.
The work is of a poor standard and I avoid ever having to call them out.
Timelines are unrealistic and the waiting window for an engineer for an all day appointment is appalling especially when they decide not to turn up or have been called on another job.

"Kitchen replacement."

It's been lovely to have a new kitchen that's so much fresher and brighter than the old one. The workmen were courteous, friendly and helpful. The only slight problem was that there was a hitch in communication about me needing a slightly later start, but that doesn't affect the fact that I'm delighted with their work.

"I have been a aster homeowner for just…"

I have been a aster homeowner for just over a year, the trouble was I decided to buy just as the first lockdown started so there were long delays, but aster staff were brilliant and kept me updated at all times.
There is one thing which was terrible and that's the law firm you recommended, Direction law, they are totally incompetent, never get back to you, not taking your phone calls, breaking promises, terrible with paperwork and allowing the other solicitor to threaten me with loosing this home if I didn't sign the contract right now, I ended up signing 3 month b4 I even moved in

"very average ."

very average .

"Aster we’re incredibly slow and not to be trusted!"

Aster we’re incredibly slow at responding at all contact, and not particularly helpful! Their policies on sales and taking a percentage of the sale fee for selling the house (if they do, which they didn’t for me) when they don’t even do the showing round is ludicrous!

When I was originally shown around that property as a new build I was told I could knock a wall down, if I sought permission from Aster, as it was only a stud wall. After gaining permission my father and I started to take it down only to discover it was the only load-bearing wall in the house! This then cost £1800 to remove safely. Aster say as I didn’t have this in writing from the sales rep they won’t do anything or pay anything! So misleading customers is fine by them! Obviously they can’t be trusted as they will say anything to sell a property and not back it up!
As for what your service charge pays for, your guess is as good as mine! I lived in a shared ownership property for 12 years and saw no evidence of how my service charge was spent!

"Everything was done very well saying…"

Everything was done very well saying that didn't have that much direct contact with them.

"Although a bit slow found it very…"

Although a bit slow found it very useful and the lady I spoke to was very helpful