"Helpful chap"

Im wrighting this only for the oprative that fixed my tv for me. He was polite he was careing and understanding of the problems ive had with this repair. He was also determined not to leave untill he,d sorted it and he did. This chap is the only one out of the whole repair service that wanted to help me.

"…ending a tenancy"

My mother lived in an Aster property in Pewsey, she passed away in a hospice on the 11th January 2022. I rang Aster before she passed away to explain the situation and to find out what to do about her tenancy, talk about unhelpful, total jobsworth, all I got was a constant lecture on the legal side of the tenancy, all the rules I had to abide by and the most outrageous part of the conversation was if there was any rent owing and my mum couldn't pay in one payment they would charge her a £1.00 a week!! She was terminally ill, she went into the hospice on the 4th January and died on the 11th of January. My family were still reeling from the shock of her illness but Aster are like robots all they care about is money. God forbid you leave a lampshade up or a curtain pole! Everyone else I had to contact were helpful and understanding. The worst housing association I've ever dealt with.

"Really brilliant service from Aster"

Really brilliant service from Aster in buying my flat. In particular Anna Dillon and Karen Toy who were both extremely helpful.
Anna was great throughout the whole 7 month process. She was always very quick to respond to my queries and facilitated communication wherever possible. I'm really grateful to Aster for helping me to buy my first flat! Thank you!

"Leak from flat above ."

Have had a leak in the flat above me for almost 2 weeks now . The ceiling is soaking wet , the carpet is ruined and a bookcase is in disrepair . The boxing in cotaining a down pipe is beyond repair .

Aster have been contacted by myself several times and from the person above me several times also . It took them a week to send someone around who did next to nothing to investigate the problem . Since then I have contacted them again to no avail for the leak to be rectified .

The leak itself is on the main cold water feed and needs looking at yesterday .

Aster you should hang your heads in shame ( absolutley fuming ) .

"We havent even managed to buy our house…"

We havent even managed to buy our house yet!!

Been given a date 3 times for them to say that there is an issue and we cannot complete. I don't think they even care anymore and dont seem like they are in any rush at all. which is a surprise as you would think they would want the money!!

"Heap of rubbish!"

Heap of rubbish! Friend is due home with her new born baby, and we have no heating or hot water and they don’t class it as an emergency and won’t come out on the same day to resolve the issue! Awful, awful awful!

"The property was purchased with faulty…"

The property was purchased with faulty heating logged by aster 2 months prior to me purchasing the property. A further 3 months on from the purchase and the issue is still unresolved with little information about a resolution. Massively disappointed is an understatement and would advise people avoid using them if you want a service which looks to deal with customer issues in a reasonable lead time.

"terrible organisation only cares about…"

terrible organisation only cares about saving or incoming monies no interest in people at all

"Professional and friendly crew"

Professional and friendly crew. Process of buying house with Aster was very easy and smooth. Thanks, all of you.

"Great company!"

Aster have been very helpful, organised, quick & available whenever I needed them.
100% recommend