"Poor Ability to fight the tenants battles, no record of issues being logged"

Although my house is lovely and in the perfect location, 7 months in I am still waiting for new kitchen worktops, I’ve had my brick work need pointing, kitchen cupboard doors fall of the hinges weeks into moving in, side to the bath not even cut to length, bricks not fitted correctly by the front door and constant arguments with aster over it being damage. Having spoke directly to persimmons they advised me that the only reason they class it as damage is the fact aster didn’t pick it up before the exchange of keys. Therefore wasn’t noticed as a snag! Finally we are getting somewhere but that is after threatening to get independent people in and billing aster and also having to get Rebecca Pow involved

"Still waiting for the electricity box's…"

Still waiting for the electricity box's to be put right and street light to be put right now its getting darker 😐

"Worse company"

Well from the word go documents haven’t been done correctly. I almost missed out on the house because someone didn’t put the details across right. The solicitor that was recommended was useless. Constantly asking if you needed other information and was told “no you have everything” to find out weeks later the sale is held up because your waiting for me to send you more information, ridiculous. Being told one thing and then another. Being giving information months later about my house and Aster rules after the sale has gone through and I’v already moved in. Giving me only 7 days for me to send my defects to you yet doing next to nothing to rectify issues over a year later. Still waiting for things to actually get looked at. Making appointments for workmen’s to turn up that never do. Or find out that workmen’s have been and I wasn’t home (I wasn’t informed I had an appointment or cancellation) on a number of occasions. I’m self employed so to take time off and have no shows is not acceptable. When workmen’s have turned up they have made some jobs worse and I’v had to take further time off for someone to come again to rectify. The lack of communication, help, and explanation is awful. I will never recommend Aster or buy with Aster again. Not to forget I also had no one introduced me to my home, show me how things work. And to blame it on lockdown when half the time was wasn’t in a lockdown. Never calling back when they say they will. I still have a roof that makes excessive noise, exterior doors that let in water (still have bare concrete floors because of this otherwise my flooring would get damaged and cost a fortune to replace) fence that is about to fall down, a shed that is rotten and leaks, brand new kitchen appliances that are rusty, I could go on. My contract stated when I leave I have to leave floor coverings, yet non was supplied to me!
Needless to say I am not a happy customer

*Gemma, I have already done this a number of times. Nothing changes or ever gets done. Im sure you will be able to find my account with my name and see all the email correspondence for yourself.

"Professional Service"

Aster were very prompt and helpful when the purchase of my home went through .

"The sales process was very smooth and…"

The sales process was very smooth and efficient at the early stages but it slowed down thereafter and I had to chase the sales team all the time about updates and information.

"helpful and Professional service"

helpful and Professional service

"Sales side was very good"

Sales side was very good

"Not a great experience"

Not a great experience. Took a while to get any answers and had to chase several times. We are still awaiting news on our grass being cut and the items that have been completed we still get asked if they have been completed yet.

"Excellent service levels from start to…"

Excellent service levels from start to finish, Megan Couch and her team was fantastic.

"Awful"

Awful . Rude and impatient and was miss sold on being able to install a garage